Asset ID:	1-71-1313790.1
Update Date:	2011-04-15
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1313790.1 :   VSM/SVA - How to do a Parts Only Service Request for Acxiom  

In this Document
  Goal
  Solution

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Applies to:

Sun StorageTek VSM System - Version: 4 to 5 - Release: 4.0 to 5.0
Information in this document applies to any platform.

Goal

This document will explain how to handle a Parts Only Service Request for Acxiom

Solution

The Acxiom parts only process is as follows:
Verification of Part Number (Acxiom)
1. The Acxiom contact requesting the part may or may not know what kind of equipment the part number references, so asking if the device is Fibre or Ficon/Escon attached will not help.
2. Acxiom will call in part orders referencing a part number from a Parts Spread Sheet they have.
3. Part number on this spread sheet could have two references,
4. Part Number (Usually the actual manufacturer part number stamped on box)
5. Top Level (This will in most cases be the Sun Part Number), but may not be present, i.e. HDAs in V2x and VSMs would not have a Top Level number.
6. Try to obtain both from the customer.
7. Verify the part number you obtain, using the Sun System Handbook, NPDCs HDA cross references doc,etc. There is also a link called "Sun Part # Search" below the GRP tab on MOS
Determining the delivery time
1. Delivery time is normally Next Business Day
2. Verify with the customer that Next Business Day service is desired
3. The customer has the option to request a different delivery time
Creating the task
Create a quick task from FS Task on MOS and make it type "Parts Only". Duration and Complexity
will be zero; task summary will be the part, the quantity and the delivery date; include the below template
in the Task Description and fill out completely.

Customer Parts Only/BRR Template (All Fields Are Mandatory)
Case/Service Request #
Task #
Part Number Required:
Quantity Required:
Need By Date And Time:
Company Name:
Street Address:
City:
State:
Country:
Postal Code:
Contact Name:
Contact Telephone #:
Contact Email Address:
Contract Type:
Secure Disk: (for Acxiom this would always be NO)

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