Asset ID:	1-71-1232935.1
Update Date:	2011-05-20
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1232935.1 :   VSM - How to collect VTSS logs for remote troubleshooting  

This article is intended for internal support personnel for collecting VTSS logs for remote troubleshooting.

In this Document
  Goal
  Solution

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Oracle Confidential (PARTNER). Do not distribute to customers
Reason: Internal procedure

Applies to:

Sun StorageTek VSM System - Version: 4 to 5 - Release: 4.0 to 5.0
Information in this document applies to any platform.

Goal

How to collect VTSS logs for remote troubleshooting.

Solution

Depending on how remote access is configured at the customer site, troubleshooting logs can be collected via CSRC or SDP:

1. If a modem is configured, use CSRS (Customer Service Remote Console) to collect logs.  Refer to "How to download VSM logfiles with CSRC".

2. If SDP is configured, use SDP (Service Delivery Platform) to collect logs.  Refer to "How to download VSM logfiles with SDP vshell".

Note: Above links require access to the VSM-HW Beehive Workspace.  Contact VSM-HW (VTSS) support for access (IM chat room TAPE-VSM-HW).

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