VTL - Remote support tools options for Sun VTL

Asset ID:	1-71-1127496.1
Update Date:	2010-07-13
Keywords:

Solution Type Technical Instruction Sure

Solution 1127496.1 : VTL - Remote support tools options for Sun VTL

Applies to:

Sun Storage VTL Prime System - Version: Not Applicable and later   [Release: NA and later ]
Sun Storage VTL Storage Appliance - Version: Not Applicable and later    [Release: NA and later]
Sun Storage VTL Value System - Version: Not Applicable and later    [Release: NA and later]
Sun Storage VTL Plus Storage Appliance - Version: Not Applicable to Not Applicable   [Release: NA to NA]
Sun 386i Sun/OS

Goal

To provide information for customer, regarding remote support tool options which can be available for remote support of Sun VTL.

Solution

Sun VTL remote support tool options

SDP - A remote connection tool that provides a secure connection to the customer's VTL server. It requires an SDP server on the customer's site, and can connect with ssh, Santricity, and VTLconsole.
WebEx - A remote connection tool that provides a connection to the customer's VTL server via the Internet and a desktop on the customer's site, which can connect with ssh and VTLconsole.
Shared Shell - A remote connection tool that provides command line connections to a Sun VTL server. It requires connection to the Internet and some knowledge by the customer to setup a connection from the site of the VTL

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