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Asset ID: 1-71-1020959.1
Update Date:2010-07-19
Keywords:
Solution Type  Technical Instruction Sure

Solution  1020959.1 :   VTL - FTT - How to get VTL build number from the vtlconsole  

Related Items 
    

  • Sun StorageTek VTL Storage Appliance
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  • Sun StorageTek VTL Value System
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  • Sun StorageTek VTL Plus Storage Appliance
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Related Categories 
    

  • GCS>Sun Microsystems>Storage - Tape>Tape Virtualization
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PreviouslyPublishedAs
268048 




Applies to: 
 
Sun Storage VTL Plus Storage Appliance
Sun Storage VTL Storage Appliance
Sun Storage VTL Value System
Sun 386i Sun/OS



Goal

This instruction is intended for First Tech Touch process, and will 
guide FTT staff though the process of getting the vtl software build 
from the customer using the vtl console.

Solution


Steps to Follow
Getting the build number of the VTL software from the vtlconsole
  1. Ask the customer to access their vtlconsole and pick the vtlserver they have issues with.
  2. The customer will have to login to the vtlserver that they have picked.
  3. Ask the customer to select the vtlserver name from the tree on the left hand side of the screen.
  4. The customer will see a new screen that shows the general information about that vtl server.
  5. Ask the customer to select the Version Info tab at the top of the right section of the screen.
  6. The customer will see version info displayed on their screen.
  7. Ask the customer to locate the line directly below the Server Version: line and tell you the build number toward the end of the line.




 This kb built to be used in the FTT process to aid FTT staff in getting information from the customer







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