Asset ID:	1-71-1019829.1
Update Date:	2011-03-24
Keywords:

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Solution Type  Technical Instruction Sure

Solution  1019829.1 :   SL500/SL3000/SL8500 - SILKs Training Information  


PreviouslyPublishedAs
247066

Oracle Confidential (PARTNER). Do not distribute to customers
Reason: Confidential for Partners and Oracle Support personnel

Applies to:

Sun StorageTek SL8500 Modular Library System - Version: Not Applicable and later   [Release: N/A and later ]
Sun StorageTek SL3000 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
Sun StorageTek SL500 Modular Library System - Version: Not Applicable and later    [Release: N/A and later]
All Platforms
Checked for relevance on 24-Mar-2011.

Goal

SILKs CSE User Training Information.

Solution

Steps to Follow
Refer to the attached documents for details on SILKs Training

• This training is for the Service roles in the SILKS system:
Technical Support and Field Storage CSE.
• The goals of the session are to know how to access the system, regenerate a license, license key installation and service processes.

Service Engineering Training for SILKs
• Lesson 1: How to Login 
• Lesson 2: How to regenerate a license
• Lesson 3: How to install a license
• Lesson 4: License Management
• Lesson 5: How to troubleshoot
• Lesson 6: Service Processes

NOTE:
Should you need assistance with SILKs Keys, you need to open an SR in MOS and have the agent assign it as follows:

   PLA -> Sun Systems -> TAPE -> Tape Hardware -> Licensing and Part Numbers

SILKS Help Email Alias Changed - Effective immediately (24-Mar-2011), the SILKS Help email alias for missing or wrong keys has changed again.  The new alias is [email protected] . The previous email lists have been decommissioned.


SILKs Issue Resolution Process v1.0-1 is attached below.


SL500, SL3000, SL8500, SILKs, Storage Integrated License Key System, Service Training

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