Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Technical Instruction Sure Solution 1006123.1 : Sun Fire[TM] 12K/15K/E20K/E25K Server: Service Cart Ordering Procedure
PreviouslyPublishedAs 208577 Oracle Confidential (INTERNAL). Do not distribute to customers Reason: Migrated distribution from Sun Description This document describes the process of ordering the Starcat Service Cart.
Note: Canadian Field Logistics has two (2)carts for deployment. One
Note: EMEA: Order cart as you would any FRU. The part# for the cart is 370-5877.
Note: APAC: Ordering cart is similar to EMEA.
Note: The following url should be referenced for the most up to date https://support.us.oracle.com/handbook_internal/Systems/common-docs/Genie_Lift_Locations.html Steps to Follow Starcat Service Cart Ordering Process & Locations To request delivery, call CTL at 800-863-5772, Option 1 (Air Freight & Allow 24-48 hours for delivery. The following information will be required to process delivery: 1. Your Name, FE Identification number, telephone number where you 2. The complete delivery address. This must include the exact 3. Any special delivery or manpower requirements at the delivery site. 4. The name and telephone number of a contact at the site. 5. Date and time the lift will be needed. 6. Anticipated date and time you will be done with the lift so that INSTRUCTIONS FOR WEB BASED SHIPMENT: http://www.cortrans.com/ Ordering Starcat Cart Click on Ship Request Link In the Pick up From Section: In the "Ship To" Section: This section instructs CTL where to send the GENIE LIFT OR A CART 1. Enter the company name in the "Ship To" block. SPECIAL NOTES: Escalation Paths: Late Delivery Call 800-863-5772, Option # 1 Change Delivery Call 800-863-5772, Option # 1 Change Pickup/Retrieval Call 800-863-5772, Option # 1 The Service Manager for the Genie Program is Mike Walling, ext# 236. All other issues, questions or suggestions, email: genie@sun. Starcat Service Cart Locations BDL - Hartford, CT Product Sun Fire 15K Server Sun Fire 12K Server Sun Fire E25K Server Sun Fire E20K Server starcat, 12K, 15K, 20K, 25K, carrierplate, service cart, soleil Previously Published As 74473 Change History Date: 2005-06-13 User Name: 111868 Action: Approved Comment: Verified Metadata Verified audience Checked review date Checked for TM Publishing Version: 15 Date: 2005-06-13 User Name: 111868 Action: Accept Comment: Version: 0 Date: 2005-06-13 User Name: 28723 Action: Approved Comment: Cannot comment on accuracy of provided ordering info. Besides that, doc is still good to go. Version: 0 Date: 2005-06-13 User Name: 28723 Action: Add Comment Comment: Ferdinando, Have the SSH people been informed to update http://sunsolve.central/handbook_internal/Systems/common-docs/Genie_Lift_Locations.html , in a way to remove all specific Starcat Service Cart ordering and replace it with a pointer to tthis doc ? We currently have the information in two places.... I will contact the SSH people. Version: 0 Date: 2005-06-13 User Name: 28723 Action: Accept Comment: Version: 0 Date: 2005-06-13 User Name: 8662 Action: Approved Comment: Updated this doc to reflect new procedure for cart ordering effective June 15, 2005. Version: 0 Date: 2005-06-07 User Name: 8662 Action: Update Started Comment: Updating doc to reflect new ordering procedures. Version: 0 Date: 2005-04-10 User Name: 18392 Action: Approved Comment: Added product noun to title, changed a word for clarity, checked links etc. Version: 12 Date: 2005-04-10 User Name: 18392 Action: Accept Comment: Version: 0 Date: 2005-04-08 User Name: 125045 Action: Approved Comment: Looks good. Notes for EMEA and APAC are a welcome addition. Sending on for final review. Version: 0 Date: 2005-04-07 User Name: 24650 Action: Approved Comment: per kgap 1303 updated for EMEA/APAC This is as close as we can get, Nathan. Version: 0 Date: 2005-03-24 User Name: 24650 Action: Add Comment Comment: http://kops.central.sun.com/kgap/request.jsp?reqid=1303 Version: 0 Date: 2005-03-22 User Name: 24650 Action: Update Started Comment: update for EMEA/APAC Version: 0 Date: 2005-01-12 User Name: 18392 Action: Approved Comment: Added STM, did some formatting for readability. Version: 9 Date: 2005-01-12 User Name: 18392 Action: Accept Comment: Version: 0 Date: 2005-01-12 User Name: 103287 Action: Approved Comment: Moved the review date out a year. Sending on to be published... JF Version: 0 Date: 2005-01-12 User Name: 103287 Action: Accept Comment: Version: 0 Date: 2005-01-12 User Name: 71349 Action: Approved Comment: Added: Note: The following url should be referenced for the most up to date information on ordering the service cart. http://sunsolve.central/handbook_internal/Systems/common-docs/Genie_Lift_Locations.html Version: 0 Date: 2005-01-12 User Name: 71349 Action: Update Started Comment: Adding over riding link to site Version: 0 Date: 2004-12-28 User Name: 95826 Action: Approved Comment: - changed review date - no further change required publishing Version: 6 Date: 2004-12-28 User Name: 95826 Action: Accept Comment: Version: 0 Date: 2004-12-27 User Name: 101037 Action: Approved Comment: Doc looks fine Version: 0 Date: 2004-12-27 User Name: 101037 Action: Accept Comment: Version: 0 Date: 2004-12-26 User Name: 71349 Action: Approved Comment: Just changed the header to full fill kgap 674 Version: 0 Date: 2004-12-26 User Name: 71349 Action: Update Started Comment: Changing title as per kgap 674 Version: 0 Date: 2004-12-23 User Name: 71396 Action: Approved Comment: Performed final review of document. Changed review date,. No further changes required. Publishing document. Version: 3 Date: 2004-12-21 User Name: 71396 Action: Accept Comment: Version: 0 Date: 2004-12-21 User Name: 73270 Action: Approved Comment: Forwarding document to Final Review. Version: 0 Date: 2004-11-18 User Name: 75925 Action: Approved Comment: Updated to reflect applicability to 20K and 25K as well as 12K and 15K. Reviewed to ensure that it is still applicable. Version: 0 Date: 2004-11-18 User Name: 75925 Action: Update Started Comment: Updating to include current products. Version: 0 Date: 2004-03-10 User Name: 11511 Action: Approved Comment: This doc is being published for internal use only. Version: 0 Date: 2004-03-08 User Name: 11511 Action: Accepted Comment: Version: 0 Date: 2004-03-08 User Name: 72607 Action: Approved Comment: Doc looks good. I'm assuming the procedure is OK and useful, due to this info was asked into the starcat Alias. I just adjusted the title to the standard format. Version: 0 Date: 2004-03-03 User Name: 72607 Action: Accepted Comment: Version: 0 Date: 2004-02-27 User Name: 75925 Action: Approved Comment: I have verified that AGS does in fact have the carts and that they are ready to process orders. A similar document exists in the System Handbook for the Genie Lift. To date, the formal announcement of the availability of the Service Cart has not occurred. Version: 0 Date: 2004-02-27 User Name: 75925 Action: Created Comment: Version: 0 Product_uuid 29e4659c-0a18-11d6-9fa1-e67bbc033df8|Sun Fire 15K Server 077fd4c5-df8f-4320-ad69-7d01603a674d|Sun Fire 12K Server d842dd03-059b-11d8-84cb-080020a9ed93|Sun Fire E25K Server 1404a2d3-059a-11d8-84cb-080020a9ed93|Sun Fire E20K Server Attachments This solution has no attachment |
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