Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Technical Instruction Sure Solution 1004366.1 : Verifying that the RAID controllers are online and active in a Sun StorEdge[TM] 5210/5310 and Sun StorageTek[TM] 5220/5320 NAS
PreviouslyPublishedAs 206037 Description This document helps the user verify that the RAID controllers in the NAS array are online and active. This is not meant to be a complete document to troubleshoot problems but instead to help identify problems with the backend RAID controllers. Steps to Follow The document lists out the the basic checks that need to be done on the different NAS backend controllers modules before contacting Sun[TM] Support. 5210:
Front Panel: CPU 1 and 2 fault Rear Panel:
5310:
On the drive faceplate, there are 2 leds - Drive active les and drive fault led Check on any visible amber leds on the controllers. Check for the Tray ID settings. Each enclosure must have a unique ID.
5320
CSM1 trays:
It is recommended that CSM1 5300 RAID EU tray have Tray ID 00 and then for each expansion unit (EU) added be set with a Tray ID in sequential order. For example, RAID EU is set for 00, the first EU is set for 01, the second EU is set for 02, and so on.
CSM2 trays:
Important: The mixing of CSM1 trays and CSM2 trays in the same array stack is NOT supported. We can have up to two controller modules attached to a single NAS head, and up to four controller modules attached to a clustered NAS setup and still maintain High Availability. If you add more than two or more than four controller modules you will need to use a fibre switch to attach them to the NAS heads.
5220:
This array necessarily uses SATA drives. The following configuration rules apply to the Sun StorageTek 5220 NAS appliance: Note applicable for all the NAS arrays. In case a problem has been detected with the Raid controllers and you are unsure of the corrective action, then please contact Sun Support after collecting data as per <Document: 1005474.1> Product Sun StorageTek 5320 NAS Gateway/Cluster System Sun StorageTek 5320 NAS Appliance Sun StorageTek 5310 NAS Gateway/Cluster System Sun StorageTek 5310 NAS Appliance Sun StorageTek 5220 NAS Appliance Sun StorageTek 5210 NAS Appliance Internal Comments For internal purposes, use sunsolve.central to search for documents listed above. Be aware of CR 6491533 Synopsis:4.21 B59 does not recognize any CSM2 RAID controller with Amethyst-3 F/W The above bug caused the NAS OS to not be able to communicate effectively with the controller firmware. This was fixed in the NAS OS version 4.20 M3 B1. Refer to the relevant patches for obtaining the patch. This document contains normalized content and is managed by the the Domain Lead(s) of the respective domains. To notify content owners of a knowledge gap contained in this document, and/or prior to updating this document, please contact the domain engineers that are managing this document via the “Document Feedback” alias(es) listed below: [email protected] The Knowledge Work Queue for this article is GL-TSC-STO-COLLAB-NAS Raid controller, RAID, led, status, 5210, 5310, 5320, 5220, NAS, normalized, offline, amber, Audited Previously Published As 90568 Change History Date: 2007-09-21 User Name: 95826 Action: Approved Comment: - check normalized path : referenced documents are published and contract - verified metadata - review date ok : 2008-09-16 - checked for TM - none added - checked audience : contract Publishing Version: 4 Date: 2007-09-21 User Name: 95826 Action: Accept Comment: Version: 0 Date: 2007-09-21 User Name: 160775 Action: Approved Comment: Reviewed for technical accuracy, looks good. Version: 0 Date: 2007-09-21 User Name: 147406 Action: Approved Comment: Hi Will, I have made the corrections in the document. Attachments This solution has no attachment |
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