Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
|
|
Solution Type Technical Instruction Sure Solution 1003529.1 : Procedure to manually collect System Controller (SC) level failure data on Sun Fire[TM] v1280, E2900, 3800, 4800, E4900, 6800, E6900, and Netra 1280, 1290 servers.
PreviouslyPublishedAs 204962
Applies to:Sun Netra 1280 Server - Version: Not ApplicableSun Netra 1290 Server - Version: Not Applicable to Not Applicable [Release: N/A to N/A] Sun Fire 6800 Server Sun Fire E4900 Server Sun Fire E6900 Server All Platforms GoalThis document provides a procedure to collect Sun Fire[TM] Midrange Server System Controller (SC) Data when it is not possible to capture scextended or 1280extended Explorer data.Manual SC command output, as documented in this article, is important from a troubleshooting perspective to have available, but is only a subset of commands which would be collected by Explorer, the preferred data set for this server family. Please collect extended Explorer if able to do so utilizing Document 1019066.1 as a guide.That said, if you are unable to execute Explorer for some reason, please use the following information to make sure to collect the most useful command data. Click on the type of server you need information on and you will skip to the specific instructions for that server:
SolutionSun Fire 3800-E6900 System Controller (SC) Data Collection1) Log into a system which has access to the Main System Controller (SC) and open a terminal window.2) Open a script session so the following SC command output will be captured. 3) Connect to the platform shell of the Main SC per your configuration's requirements (telnet, console, ssh, tip, etc):
NOTE: Do not reboot the main SC before collecting this data. Doing so may erase critical troubleshooting information in the SC's log buffer. 4) From the platform shell, execute the following commands which will be captured in the script session that you opened previously:
5) Exit the script session to save the collected data:
6) Upload the data file (scdatafile in this example) utilizing the instructions in Document 1020199.1.
Sun Fire v1280, E2900, n1280, and n1290 System Controller (SC) Data Collection1) Log into a system which has access to the System Controller (SC) Network Management Port (lom> prompt) and open a terminal window.2) Open a script session so the following SC command output will be captured. 3) Connect to the lom> prompt on the SC per your configuration's requirements (telnet, console, ssh, tip, etc):
NOTE: After initial connection, you may need to issue a "#." to get into the lom> prompt where the following commands are available. 4) From the lom> prompt, execute the following commands which will be captured in the script session that you opened previously:
5) Exit the script session to save the collected data:
Loghost InformationThe amount of failure data recorded on the SC itself is limited, so a loghost should have been setup to collect all errors observed remotely (Sun Fire 3800, 4800, 4810, 6800, E4900, E6900 servers only).
collect, data, manual, system controller, network hang, sc, explorer, normalized Attachments This solution has no attachment |
||||||||||||
|