Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Technical Instruction Sure Solution 1001920.1 : Tech Tip: Initial Data collection when opening a Sun Support call for Sun Fire[TM] V210, V240, V250, V440 or Netra[TM] 240, 440 Server
PreviouslyPublishedAs 202662 Description This Document provides: 1) A listing of the initial data, a customer should collect and provide to a Sun Technical Support Engineer, when opening a call to troubleshoot a Sun Fire[TM] V210, Sun Fire[TM] v240, Sun Fire[TM] V250, Sun Fire[TM] V440, Netra[TM] V240 and Netra[TM] V440 system failure. 2) The commands the customer should run, in order to collect this initial data. The information requested, is to enable quick determination of root cause, in the event one of the noted servers experiences a failure. The data collected will assist the Sun Technical Support Engineer in the Customer Care Center, in the expedient and quality identification of the failing component. In some cases, additional information may be requested, such as core files and explorer output. You will be advised by the Sun Technical Support Engineer when this determination is made. Steps to Follow Tech Tip: Initial Data collection when opening a Sun Support call for Sun Fire[TM] V210, V240, V250, V440 or Netra[TM] 240, 440 Server The following commands will output the data needed by a Sun Technical Support
So, once the data below is collected, it should be sent to the Sun Technical Support Engineer working the case. NOTE: The engineer may ask for more information (for example, core files, explorers), as needed.
Product Sun Fire V210 Server Sun Fire V440 Server Sun Fire V250 Server Sun Fire V240 Server Netra 440 Server Netra 440 (AC) Server Netra 240 Server (AC) Netra 240 Server Internal Comments Audited/updated 11/04/09 - [email protected], Entry Level SPARC Content Team Lead In case of any hardware issues it may be a good idea to collect log of the POST in the diagnostic mode and run some appropriate obdiag tests. v440, v240, v250, v210, Netra 440, Netra 240 Previously Published As 74368 Change History Date: 2007-11-12 User Name: 29589 Action: Approved Comment: update complete Version: 6 Date: 2007-11-12 User Name: 29589 Action: Update Started Comment: Need to update an invalid link. IBIS pre-migration work. Version: 0 Date: 2006-03-31 User Name: 31620 Action: Approved Comment: Verified Metadata - ok Verified Keywords - ok Verified still correct for audience - currently set to contract Audience left at contract as per FvF http://kmo.central/howto/FvF.html Checked review date - currently set to 2006-09-23 Checked for TM - no new ones needed Publishing under the current publication rules of 18 Apr 2005: Version: 5 Date: 2006-03-29 User Name: 31620 Action: Accept Comment: Version: 0 Attachments This solution has no attachment |
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