Asset ID:	1-77-1020046.1
Update Date:	2011-02-28
Keywords:

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Solution Type  Sun Alert Sure

Solution  1020046.1 :   Netra T2000 With PCI Tray 371-1959-02 and Netra X4200 M2 With PCI Tray 371-2368-03 Do Not Configure 1x or 4x PCIE Cards  


PreviouslyPublishedAs
251446

Bug Id
<SUNBUG: 6784637>

Product
Sun Netra T2000 Server
Sun Netra X4200 M2 Server

Date of Workaround Release
02-Feb-2009

Date of Resolved Release
13-May-2009

Netra T2000 With PCI Tray 371-1959-02 and Netra X4200 M2 With PCI Tray 371-2368-03 Do Not Configure 1x or 4x PCIE Cards

1. Impact

Netra T2000 systems with PCI tray 371-1959-02 and Netra X4200 M2 systems with PCI tray 371-2368-03  will not detect or configure 1x or 4x PCIE cards in the lone PCIE slot. This may in turn cause applications to not run properly, or prompt unnecessary hardware replacement.

2. Contributing Factors

This issue can occur on the following platforms:

• Netra T2000 PCI Tray 371-1959-02 (contains PCIE Board 371-1099-08)
• Netra X4200 M2 PCI Tray 371-2368-03 (contains PCIE Board 371-1099-08)

with shipping dates of mid-August 2008 to mid-January 2009.

Note: This issue does not occur with 8x PCIE cards in either of the above mentioned PCI trays.

For the T2000, the ALOM "showfru" command can be used to determine the revision of the PCI tray installed in the system:

 
the above output indicating that PCI tray 371-1099 version 08 is installed in the system.

Note: Currently, ILOM does not read the "SD" segment and therefore cannot determine the revision of the PCI tray. For the Netra X4200 M2, visual inspection on the tray is required to determine the part number.

3. Symptoms

Symptoms will vary, but there are no predictable symptoms that would indicate the 1x or 4x PCIE cards are not being recognized. One possible indication may be that applications or processes attempting to utilize these cards would fail to start.

4. Workaround

For the Netra T2000, PCI Tray 371-1959-01 (which does not have this issue) has been temporarily placed back into production and may be used instead. For the Netra X4200 M2, PCI Tray 371-2368-01/371-2368-02 (which do not have this issue) may be used instead. If a 1x or 4x PCIE card must be used on either platform, then it must be used in one of the aforementioned PCI trays until the next tray revision is released.

5. Resolution

Please contact your Sun Service Representative for remediation procedures and additional details regarding this issue.

This Sun Alert notification is being provided to you on an "AS IS" basis. This Sun Alert notification may contain information provided by third parties. The issues described in this Sun Alert notification may or may not impact your system(s). Sun makes no representations, warranties, or guarantees as to the information contained herein. ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY DISCLAIMED. BY ACCESSING THIS DOCUMENT YOU ACKNOWLEDGE THAT SUN SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF YOUR USE OR FAILURE TO USE THE INFORMATION CONTAINED HEREIN. This Sun Alert notification contains Sun proprietary and confidential information. It is being provided to you pursuant to the provisions of your agreement to purchase services from Sun, or, if you do not have such an agreement, the Sun.com Terms of Use. This Sun Alert notification may only be used for the purposes contemplated by these agreements.

Copyright 2000-2009 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, CA 95054 U.S.A. All rights reserved.

Modification History
09-Feb-2009: Updated to include Netra X4200 M2 Server
13-Feb-2009: Updated Impact, Contributing Factors and Workaround for additional clarifications
13-May-2009: Updated Resolution section; Resolved

Internal Comments
Please send technical questions to the following email:
[email protected]
and CC the following persons:
Internal Contributor/Submitter
Internal Eng Responsible Engineer
Internal Services Knowledge Engineer
Internal Contributor/submitter
[email protected]
Internal Eng Responsible Engineer
[email protected]
Internal Services Knowledge Engineer
[email protected]
Internal Eng Business Unit Group
Systems Group - Netra Systems and Networking

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