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Asset ID: 1-77-1019313.1
Update Date:2011-02-22
Keywords:
Solution Type  Sun Alert Sure

Solution  1019313.1 :   For Sun StorageTek 5210, 5310, 5220, and 5320 NAS Appliances with NAS OS 4.22, NAS Clients May Experience Intermittent I/O Issues  

Related Items 
    

  • Sun Storage 5210 NAS Appliance
    •  
  • Sun Storage 5220 NAS Appliance
    •  
  • Sun Storage 5310 NAS Appliance
    •  
  • Sun Storage 5320 NAS Appliance
    •  
Related Categories 
    

  • GCS>Sun Microsystems>Sun Alert>Criteria Category>Availability
    •  
  • GCS>Sun Microsystems>Sun Alert>Release Phase>Resolved
    •  

PreviouslyPublishedAs
238410 


Bug Id

<SUNBUG: 6697883>


Product
Sun StorageTek 5210 NAS Appliance 

Sun StorageTek 5220 NAS Appliance 

Sun StorageTek 5310 NAS Appliance 

Sun StorageTek 5320 NAS Appliance

Date of Preliminary Release
02-Jun-2008


Date of Resolved Release
23-Oct-2008


For Sun StorageTek 5210, 5310, 5220, and 5320 NAS Appliances with NAS OS 4.22, NAS Clients May Experience Intermittent I/O Issues




1. Impact



For Sun StorageTek 5210, 5310, 5220, and 5320 NAS Appliances with NAS OS 4.22(M0), NAS NFS/CIFS
clients may experience intermittent I/O errors during certain operations. This may
cause applications to unexpectedly fail or exit.



2. Contributing Factors



This issue can occur on the following platforms:


    

  • Sun StorageTek NAS Appliances 5210, 5220, 5310, 5320 without NAS OS 4.22(M1) as delivered in patch 119352-11
    • 


Notes:


    

  1. Prior
releases are not affected. This issue was introduced with NAS OS firmware 4.22 M0, and may affect systems running that version.
    2. 

  2. The issue may occur more frequently during bulk creation of files
or directories, especially on fragmented volumes.
    3. 




To determine if a system is affected, issue the "version" cli command.
The output will be similar to one of the following:




NAS> version
StorageTek  Model 5210 NAS  S/N SE52102005102101 Version 4.22 M0 (Build 160)
StorageTek  Model 5310 NAS  S/N SE53102005102101 Version 4.22 M0 (Build 160)
StorageTek Model 5310C NAS S/N SE5310C2005102101-H1 Version 4.22 M0 (Build 160)
StorageTek  Model 5220 NAS  S/N SE52202005102101 Version 4.22 M0 (Build 160)
StorageTek  Model 5320 NAS  S/N SE53202005102101 Version 4.22 M0 (Build 160)
StorageTek Model 5320C NAS S/N SE5310C2005102101-H1 Version 4.22 M0 (Build 160)



3. Symptoms



Clients may receive spurious I/O errors (EOI). One or more messages
similar to the following may appear in the NAS Appliance system log:




05/05/08 18:09:13 E /d: too many xa_n_op, shrink failed, n_op 
20061896, n_dirty 28
05/05/08 18:09:13 E /d: too much data in transaction, n_dirty 28



These messages can be viewed using the "logtail" CLI or via the NAS OS
Web Admin:




View System Events ->  Display
System Log





4. Workaround



There is no workaround for this issue. Please see the Resolution section below.



5. Resolution



This issue is addressed in the following release:


  • NAS OS 4.22(M1) as delivered in patch 119352-11 (for Sun StorageTek 5210, 5220, 5310, 5320 NAS Appliances)





This Sun Alert
notification is being provided to you on
an "AS IS"
basis. This Sun Alert notification may contain information provided by
third parties. The issues described in this Sun Alert notification may
or may not impact your system(s). Sun makes no representations,
warranties, or guarantees as to the information contained herein. ANY
AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
NON-INFRINGEMENT, ARE HEREBY DISCLAIMED. BY ACCESSING THIS DOCUMENT YOU
ACKNOWLEDGE THAT SUN SHALL IN NO EVENT BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT ARISE OUT
OF YOUR USE OR FAILURE TO USE THE INFORMATION CONTAINED HEREIN. This
Sun Alert notification contains Sun proprietary and confidential
information. It is being provided to you pursuant to the provisions of
your agreement to purchase services from Sun, or, if you do not have
such an agreement, the Sun.com Terms of Use. This Sun Alert
notification may only be used for the purposes contemplated by these
agreements.




Copyright 2000-2008 Sun Microsystems,
Inc., 4150 Network Circle, Santa
Clara, CA 95054 U.S.A. All rights reserved.

Modification History

23-Oct-2008: Updated Contributing Factors and Resolution sections, now Resolved




References
<SUNPATCH: 119352-11>



 Internal Comments

 Please send technical questions to the following email:

    [email protected]

 and CC the following persons:

    Internal Contributor/Submitter

    Internal Eng Responsible Engineer

    Internal Services Knowledge Engineer





 Expected to be fixed in 4.22M1 (not yet released) An IDR, 4.22M0IDR7R5,

 is in the works.





 Internal Contributor/submitter

 [email protected]



 Internal Eng Responsible Engineer

 [email protected]



 Internal Services Knowledge Engineer

 [email protected]



 Internal Eng Business Unit Group

 NWS (Network Storage)



 Internal Resolution Patches

 119352-11



 Internal Escalation ID

 1-23929107, 70257876, 1-23847450, 1-23787239, 1-23799862, 1-2379065



 Internal Sun Alert & FAB Admin Info

 30-May-2008, david m: draft created, send for review

 02-Jun-2008, david m: review completed, send to publish

 23-Oct-2008, david m: received update from submitter, patch released, issue resolved




References

SUNPATCH:119352-11



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