5210/5220/5310/5320 NAS Systems May Panic When "checkpoint" is Enabled

Asset ID:	1-77-1001296.1
Update Date:	2011-02-25
Keywords:

Solution Type Sun Alert Sure

Solution 1001296.1 : 5210/5220/5310/5320 NAS Systems May Panic When "checkpoint" is Enabled

Related Items


Sun Storage 5210 NAS Appliance
 Sun Storage 5310 NAS Appliance

Related Categories


GCS>Sun Microsystems>Sun Alert>Criteria Category>Availability
 GCS>Sun Microsystems>Sun Alert>Release Phase>Resolved

PreviouslyPublishedAs
201756

Product
Sun StorageTek 5310 NAS Appliance
Sun StorageTek 5320 NAS Appliance
Sun StorageTek 5210 NAS Appliance

Bug Id
<SUNBUG: 6477728>

Date of Resolved Release
06-DEC-2006

Impact

This issue causes a system panic.

Contributing Factors

This issue can occur on the following releases:

StorEdge 5210 NAS without firmware 4.20.M2B3 (as delivered in patch 118216-11)
StorageTek 5220 NAS without firmware 4.20.M2B3 (as delivered in patch 119353-01)
StorEdge 5310 NAS without firmware 4.20.M2B3 (as delivered in patch 119351-09)
StorageTek 5320 NAS without firmware 4.20.M2B3 (as delivered in patch 119352-04)

Note: this issue is with release 4.20 M0 and 4.20 M1 of the NAS OS.

The NAS OS version can be found on the main panel of the Web Admin or by issuing the 'version' command from the console.

Symptoms

The panic stack trace is similar to the following:

   STACK TRACE:
   0xD52E58 dbg_int3+0x1(294D28 2CE186 2CE173 4FD)
   0xD52E78 assert_botch+0x22(2CE186 2CE173 4FD 1E3C20)
   0xD52EE8 sfs2sa_commit+0x945(D52F60 7 D52F98 1DF066)
   0xD52EF8 sfs2xa_commit+0x4C(0 57D5000 0 1DEEEF)
   0xD52F98 sfs2cp_del_chkpnt+0xC2(57D5000 0 D52FD4 D52FCC)
   0xD52FD8 sfs2cp_cleaner+0xFA(57D5000 206 1CA814 0)
   0xD52FF8 thread_launcher+0x28(D43000 0 114CEA D5AF5C)

Workaround

There is no workaround for this issue.

Do not disable checkpoints, which are enabled by default, due to CR 6505434.

See Page 170 of the Sun StorageTek NAS OS Administration Guide (819-4284-10)"Managing File System Checkpoints" available at:

http://docs.sun.com/app/docs/doc/819-4284-10

Resolution

This issue is addressed in the following releases:

StorEdge 5210 NAS with patch 118216-11 or later
StorageTek 5220 NAS with patch 119353-01 or later
StorEdge 5310 NAS with patch 119351-09 or later
StorageTek 5320 NAS with patch 119352-04 or later

Modification History
Date: 22-JAN-2007

Updated Relief/Workaround section

References

<SUNPATCH: 118216-11>
<SUNPATCH: 119351-09>
<SUNPATCH: 119352-04>
<SUNPATCH: 119353-01>

Previously Published As
102743
Internal Comments

The problem is happening when a checkpoint in an almost full and fragmented file system is being deleted. The fix is to make sure that the number of pages in transaction limit is not exceeded.

PLEASE NOTE:

Other issues are also resolved by upgrading per above:



 6452655 Postmark performance severely degraded with release 4.12 build 20

 6491929 volume erroneously reports it's full and is put read only by the head.

Please stress the importance of these fixes with your customers and encourage them to upgrade.

Internal Contributor/submitter
[email protected]

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
[email protected], [email protected], [email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Escalation ID
1-19738655

Internal Resolution Patches
118216-11, 119351-09, 119352-04, 119353-01

Internal Sun Alert Kasp Legacy ID
102743

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> Severe
Significant Change Date: 2006-12-06
Avoidance: Patch
Responsible Manager: Gregory Matthews
Original Admin Info: [WF 05-Dec-2006, karened: all pending patches on sunsolve per olafs automation. updated SA and will release today - went to sunalert_review yesterday]

[WF 04-Dec-2006, karened: created from very incomplete submittal as a FAB but meets SA criteria. I still need confirmation on Pending Patches]

Internal SA-FAB Eng Submission
-------- Original Message --------
Subject: Draft Field Action Bulletin /Synopsis: 5xxx NAS Appliance could panic during checkpoint deletion.
Date: Thu, 30 Nov 2006 18:24:34 -0700
From: Clifford Thomas
Reply-To: [email protected]
To: Henry Davis Jr , [email protected]

---------------------------------------------------------------

Synopsis: 5xxx NAS Appliance could panic during checkpoint deletion.

Avoidance: [ ] Binary
[ ] T-Patch
[ ] Patch
[ ] Firmware
[ ] Hardware
[X] Upgrade
[X] Workaround
[ ] Reconfiguration
[ ] Service Procedure
[ ] None
[ ] Hardware Replacement (Must follow SMI FCO Process) *

* Note:Please follow the below link for details on how
to submit an FCO;
http://sunwebcollab.central.sun.com/gm/folder-1.11.811470

Implementation:
[ ] Reactive (Upon Failure)
[x ] Controlled Proactive (H/W FABs require Customer List and
Customer Letter)
[ ] Mandatory (Requires Customer List and Customer Letter)

Product:
StorEdge 5210 NAS
StorEdge 5310 NAS
XTA5320R StorageTek 5320 NAS

Affected X-Options: N/A

Affected Parts: N/A

Issue Description:

Impact

This issue causes a system panic.

Contributing Factors

Checkpoints must be enabled.

Symptoms

System panic.

Root Cause

The problem is happening when a checkpoint in an almost full and
fragmented file system is being deleted. This problem is not easy
to reproduce. The fix is to make sure that the number of pages in
transaction limit is not exceeded.

The issue was resolved with a maintenance release of the NAS OS.
(4.20 M2)
Corrective Action:

Supported Workaround (if available)

Disable checkpointing on all volumes.

Final Resolution

Upgrade NAS OS to release 4.20 M2

Sun StorageTek NAS OS Administration Guide (819-4284-10)
Page 185: Upgrading NAS Software

Identification of Affected Parts (how to):

This issue is found in release 4.20 M0 and 4.20 M1 of the NAS OS.

The NAS OS version can be found on the main panel of the Web Admin
or by issuing the 'version' command from the console.

Hardware Remediation and Material Availability Details:
(For Hardware FABs only)

N/A

Comments:

N/A

References:

* BugID: 6477728
* Escalation ID: 1-19738655
* Sun Alert: * Pending Patches: * Resolution Patches: *
Other References: * Reference Manual: * Related URL(s): * ECO:
* GSAP: * WW Stop Ship: * Radiance ID:
Contacts:

* Contributor: * Responsible Engineer: Faramarz Jalalian
* Responsible Manager: Gregory Matthews
* Business Unit Group:
[ ] SSG WGS (Workgroup Systems)
[ ] SSG NSN (Netra Systems and Networking)
[ ] SSG ES (Enterprise Systems)
[ ] SSG SW (Platform Software)
[ ] SSG PNP (Processor)
[ ] NSG (Network Systems Group)
[X] NWS (Network Storage)
[ ] OP/N1 RPE (Operating Platforms/N1 Revenue Product Engin.)
[ ] JPSE (Java Platform Sustaining Engineering)
[ ] JWSSE (Java Web Services Sustaining Engineering)
[ ] USG (User Software Group)
[ ] Other - Please specify

--
Cliff Thomas
Sun Microsystems Inc
303-395-3378
Product_uuid
63654ce5-f88d-11d8-ab63-080020a9ed93|Sun StorageTek 5310 NAS Appliance
7656ca7b-9cd4-11da-85b4-080020a9ed93|Sun StorageTek 5320 NAS Appliance
d4e4fc3d-7c3f-11d8-9e3a-080020a9ed93|Sun StorageTek 5210 NAS Appliance

References

SUNPATCH:118216-11
SUNPATCH:119351-09
SUNPATCH:119352-04
SUNPATCH:119353-01

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