Asset ID:	1-77-1001239.1
Update Date:	2011-03-04
Keywords:

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Solution Type  Sun Alert Sure

Solution  1001239.1 :   Sun StorEdge 3310/3510/3511 FC Array Controllers May Incorrectly Offline Drives  


PreviouslyPublishedAs
201662

Product
Sun StorageTek 3310 SCSI Array
Sun StorageTek 3510 FC Array
Sun StorageTek 3511 SATA Array

Bug Id
<SUNBUG: 5007650>

Date of Workaround Release
16-DEC-2004

Date of Resolved Release
30-AUG-2005

Impact

During the recovery from a failure, Sun StorEdge 3310/3510/3511 FC array controllers may incorrectly offline good drives causing multiple drive failures. As a result, logical devices may become degraded thereby causing applications to stop running.

Note: This issue can be triggered by a marginal link or a drive failure.

Contributing Factors

This issue can occur on the following platforms:

SPARC Platform

• Sun StorEdge 3310 FC array without patch 113722-10
• Sun StorEdge 3510 FC array without patch 113723-10
• Sun StorEdge 3511 FC array without patch 113724-04

Symptoms

Should the described issue occur, messages similar to the following can be found in the Sun StorEdge 3310/3510/3511 event log:

    [1115] #16334: StorEdge Array SN#8014709 CH2 ID11: SCSI Drive ALERT: unexpected
sense received (02h, 05h,21/00)

The above message indicates that the drive with ID11 has rejected the command from the controller as an "illegal request". This will be followed by a message indicating that the drive has failed:

    [2101] #16427: LD-ID 16469417 on StorEdge Array SN#8014709: ALERT: SCSI drive
failure (CH0 ID11)

Note: This issue can occur on multiple drives.

Workaround

There is no workaround. Please see the "Resolution" section below.

Resolution

This issue is addressed on the following platforms:

SPARC Platform

• Sun StorEdge 3310 FC array with patch 113722-10 or later
• Sun StorEdge 3510 FC array with patch 113723-10 or later
• Sun StorEdge 3511 FC array with patch 113724-04 or later

Modification History
Date: 22-DEC-2004

• Updated Impact section

Date: 11-FEB-2005

• Updated Relief/Workaround section

Date: 01-AUG-2005

• Updated Contributing Factors and Resolution sections

Date: 30-AUG-2005

• State: Resolved
• Updated Contributing Factors and Resolution sections

References

<SUNPATCH: 113723-10>
<SUNPATCH: 113724-04>
<SUNPATCH: 113722-10>

Previously Published As
101620
Internal Comments

Internal Contributor/submitter
[email protected]

Internal Eng Business Unit Group
NWS (Network Storage)

Internal Eng Responsible Engineer
[email protected], [email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Escalation ID
1-2274593, 1-1075438

Internal Resolution Patches
113723-10, 113724-04, 113722-10

Internal Sun Alert Kasp Legacy ID
101620, 57702 (Sun Alert)

Internal Sun Alert & FAB Admin Info
Critical Category: Availability ==> Pervasive
Significant Change Date: 2004-12-16, 2005-02-11, 2005-08-30
Avoidance: Patch
Responsible Manager: [email protected]
Original Admin Info: [WF 30-Aug-2005, Jeff Folla: Final patch for this issue is now available. This sun alert is resolved. Sent for release.]

[WF 01-Aug-2005, Jeff Folla: Updated with available patches for the 3510 and 3511.]

This document has been imported from KMS Creator and may need adjustment before re-publishing.

This imported document has been reviewed/adjusted by:
Review Name:
Review Date:

Original KMS Creator attributes below:

--- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! ---

Sun Alert ID: 57702
Synopsis: Sun StorEdge 3310/3510/3511 FC Array Controllers May Incorrectly Offline Drives
Category: Availability
Product: Sun StorEdge 3310/3510/3511 FC Array
BugIDs: 5007650
Avoidance: None
State: Committed
Date Released: 16-Dec-2004, 11-Feb-2005
Date Closed:
Date Modified: 22-Dec-2004, 11-Feb-2005
Escalation IDs: 1-2274593, 1-1075438
Pending Patches:
Resolution Patches:
FIN:
FCO:
Date Submitted: 07-Dec-2004
Submitter: [email protected]
Responsible Engineer: [email protected], [email protected]
Responsible Manager: [email protected]
CTE group: NWS
Responsible Writer: [email protected]
Distribution: Preliminary-Contract SunSolve

Workflow History:

WF State: Issued, 11-Feb-2005, Jeff Folla
WF Note: Sent for re-release per Roberta's approval.

WF State: Rework, 09-Feb-2005, Jeff Folla
WF Note: Updating sun alert per requested. The workaround will be
removed and this will be changed back to Preliminary state.
Waiting for approval before re-releasing.

WF State: Issued, 22-Dec-2004, Jeff Folla
WF Note: Updated impact section per submitter.


WF State: Rework, 21-Dec-2004, Jeff Folla
WF Note: Updating with requested changes from engineering

WF State: Issued, 16-Dec-2004, Jeff Folla
WF Note: Sent for release

WF State: Draft, 15-Dec-2004, Jeff Folla
WF Note: sent for review.

WF State: Draft, 14-Dec-2004, Jeff Folla
WF Note: The workaround for this issue is a point patch that is available
to select customers. I sent an email asking if I should proceed with the release of this sun alert, or
wait until there is a workaround available to everyone.

WF State: Draft, 10-Dec-2004, Jeff Folla
WF Note: Article created.

Exported from KMS Creator Sat May 21 09:15:25 2005 GMT, [email protected]
Internal SA-FAB Eng Submission
Sun StorEdge 3310/3510/3511 FC Array Controllers May Incorrectly Offline Drives

Product_uuid
3db30178-43d7-4d85-8bbe-551c33040f0d|Sun StorageTek 3310 SCSI Array
58553d0e-11f4-11d7-9b05-ad24fcfd42fa|Sun StorageTek 3510 FC Array
9fdbb196-73a6-11d8-9e3a-080020a9ed93|Sun StorageTek 3511 SATA Array

References

SUNPATCH:113722-10
SUNPATCH:113723-10
SUNPATCH:113724-04

Attachments

This solution has no attachment