Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Sun Alert Sure Solution 1000314.1 : Sun StorEdge 3310 SCSI Array and 3510/3511 FC Array Event Hardware Failure Messages May Result in Incorrect FRU Replacement
PreviouslyPublishedAs 200432 Product Sun StorageTek 3310 SCSI Array Sun StorageTek 3510 FC Array Sun StorageTek 3511 SATA Array Bug Id <SUNBUG: 4995551> Date of Workaround Release 18-MAR-2005 Date of Resolved Release 29-AUG-2005 Impact Event hardware failure messages without a unique FRU identifier may result in the replacement of the wrong FRU on a Sun StorEdge 3310 SCSI or 3510/3511 FC array. The serial number in the event messages is always the serial number of the primary controller regardless of which CPU has the fault. As a result, the good FRU that matches the serial number may incorrectly be replaced while the bad FRU remains in the system. If an event occurs on the bad controller at the time the good controller is being replaced, a full array outage is possible. Contributing Factors This issue can occur on the following platforms: SPARC Platform
Symptoms Example event messages: [0123] #298: StorEdge Array SN#26103 Peripheral Device ALERT: CPU high temperature threshold exceeded ( 96.00C) Mon Feb 14 12:45:31 2005 [01A3] #299: StorEdge Array SN#26103 Peripheral Device NOTICE: CPU temperature high temperature now back to non-critical level ( 92.00C) Based upon the serial number, the primary controller was replaced. The above messages are from the primary controller AFTER the replacement, indicating that the wrong FRU was replaced. Aside from the serial number, there is no identifying FRU information contained in the message. Workaround There is no workaround. Please see the "Resolution" section below. Resolution This issue is addressed in the following releases: SPARC Platform
Modification History Date: 16-MAY-2005
Date: 14-JUN-2005 14-Jun-2005:
Date: 16-JUN-2005
Date: 29-AUG-2005
References<SUNPATCH: 113723-10><SUNPATCH: 113724-04> <SUNPATCH: 113722-10> Previously Published As 101663 Internal Comments
"Thu Mar 3 13:38:22 2005
Internal Contributor/submitter [email protected] Internal Eng Business Unit Group NWS (Network Storage) Internal Eng Responsible Engineer [email protected] Internal Services Knowledge Engineer [email protected] Internal Escalation ID 1-7008278 Internal Resolution Patches 113723-10, 113724-04, 113722-10 Internal Sun Alert Kasp Legacy ID 101663, 57753 (Sun Alert) Internal Sun Alert & FAB Admin Info Critical Category: Availability ==> Pervasive Significant Change Date: 2005-03-18, 2005-08-29 Avoidance: Patch Responsible Manager: [email protected] Original Admin Info: [WF 29-Aug-2005, Jeff Folla: Updated with final patch now available. This is now resolved. Re-published.] [WF 14-Jun-2005, Jeff Folla: Updated sun alert with available patch 113723-10 .] [WF 14-Jun-2005, Dave M; updated CF section for product clarification] This document has been imported from KMS Creator and may need adjustment before re-publishing. This imported document has been reviewed/adjusted by: Review Name: Review Date: Original KMS Creator attributes below: --- PLEASE DO NOT MAKE ANY CHANGES BELOW THIS LINE! --- Sun Alert ID: 57753 Synopsis: Sun StorEdge 3310/3510/3511 FC Array Event Hardware Failure Messages May Result in Incorrect FRU Replacement Category: Availability Product: Sun StorEdge 3310/3510/3511 FC Array BugIDs: 4995551 Avoidance: Patch State: Engineering Complete Date Released: 18-Mar-2005 Date Closed: Date Modified: 16-May-2005 Escalation IDs: 1-7008278 Pending Patches: 113724-05, 113722-10 Resolution Patches: 113723-10 FIN: FCO: Date Submitted: 08-Mar-2005, 14-Mar-2005 Submitter: [email protected] Responsible Engineer: [email protected] Responsible Manager: [email protected] CTE group: NWS Responsible Writer: [email protected] Distribution: Contract SunSolve Workflow History: WF State: Issued, 16-May-2005, Jeff Folla WF Note: Updating with patch available for the 3510 WF State: Rework, 16-May-2005, Jeff Folla WF Note: Updating with available patch. WF State: Issued, 23-Mar-2005, Jeff Folla WF Note: This is now showing on sunsolve. WF State: Issued, 21-Mar-2005, Jeff Folla WF Note: This sun alert is not showing on sunsolve. Checked with Jeff B to see if it was harvestable by tis. Jeff confirmed it was not showing. Added a second workflow to attempt to fix the issue. The document still did not show as being harvestable after the second workflow was added. WF State: Issued, 18-Mar-2005, Jeff Folla WF Note: Sent for release. WF State: Draft, 17-Mar-2005, Jeff Folla WF Note: Sent for review. WF State: Draft, 17-Mar-2005, Jeff Folla WF Note: Sent to submitter and responsible engineer to review on 3/16before sending it out for general review since there were several changes from the original draft. WF State: Draft, 11-Mar-2005, Jeff Folla WF Note: Article created. Exported from KMS Creator Sat May 21 09:17:16 2005 GMT, [email protected] Product_uuid 3db30178-43d7-4d85-8bbe-551c33040f0d|Sun StorageTek 3310 SCSI Array 58553d0e-11f4-11d7-9b05-ad24fcfd42fa|Sun StorageTek 3510 FC Array 9fdbb196-73a6-11d8-9e3a-080020a9ed93|Sun StorageTek 3511 SATA Array ReferencesSUNPATCH:113722-10SUNPATCH:113723-10 SUNPATCH:113724-04 Attachments This solution has no attachment |
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