SL24/SL48 - Save Service Dump Not Working with E.00 and G.30 Code

Asset ID:	1-72-1316925.1
Update Date:	2011-04-27
Keywords:

Solution Type Problem Resolution Sure

Solution 1316925.1 : SL24/SL48 - Save Service Dump Not Working with E.00 and G.30 Code

Applies to:

Sun StorageTek SL24 Tape Autoloader - Version: Not Applicable and later [Release: N/A and later ]
Sun StorageTek SL48 Tape Library - Version: Not Applicable and later [Release: N/A and later]
Information in this document applies to any platform.

Symptoms

Unable to acquire Save Service Dump using the Administrator login.
Can not pull event logs from SL24 or SL48.
Save Service Dump not available.

Changes

Microcode change.
SL24 E.00 code
SL48 G.30 code

Cause

Library vendor removed the Save Service Dump feature from the micorcode.

Solution

Oracle engineering has contacted HP engineering and this issue will be resolved in the next level of firmware for the SL24 and SL48 above E.00 and G.30 respectively.

Should one need the "Save Service Dump" file, it can still be acquired using the 'Service Login'.

The service representative can invite the customer to a WebEx session to pull the dump remotely or the CSE must go to the account and pull the file via the 'Service Login.' The service login should never be given to a customer.

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