SL3000 - User Failed to Dposit Any Cartridge

Asset ID:	1-72-1020365.1
Update Date:	2011-02-07
Keywords:

Solution Type Problem Resolution Sure

Solution 1020365.1 : SL3000 - User Failed to Dposit Any Cartridge

Applies to:

Sun StorageTek SL3000 Modular Library System
All Platforms
Checked for relevance on 7-Feb-2011.

Symptoms

Symptoms
User failed to deposit any cartridge while depositing media in Networker
nsrjb: error, Jukebox command terminated with errors
nsrjb: Error: Jukebox `SL3000' is not ready or it is busy
nsrjb: Error: User failed to deposit any cartridge within 15 seconds
nsrjb: error, Jukebox command terminated with errors

Changes

{CHANGE}

Cause

The problem is with the media not getting deposited in to the libray(slots)from the CAP port nor the media getting ejected out from the slots to the CAP 
port. NetWorker is able to load any media which is already there in the slots, we are also able to take backup.
 
NetWorker is either unable to deposit or withdraw the media.
 
Depositing Media:
root@NWRTEST # nsrjb -Ydvvv
setting verbosity level to `3'
nsrjb: Info: Preparing to perform operation `read element status' on jukebox `SL3000'.
nsrjb: Info: Operation `read elements status' is in progress on jukebox `SL3000'.
nsrjb: Info: Preparing to perform operation `read element status' on jukebox `SL3000'.
nsrjb: Info: Operation `read elements status' is in progress on jukebox `SL3000'.
nsrjb: Error: User failed to deposit any cartridge within 15 seconds.
nsrjb: error, Jukebox command terminated with errors.
 
Ejecting Media:
root@NWRTEST # nsrjb -w -vvv -S 197
setting verbosity level to `3'
nsrjb: Info: Preparing to perform operation `read element status' on jukebox `SL3000'.
nsrjb: Info: Operation `read elements status' is in progress on jukebox `SL3000'.
nsrjb: Info: Attempting to move media from slot `197' to port `1'
nsrjb: Info: Moving media from slot 197 to port 1.
nsrjb: Info: Withdrawing 1 cartridges.
nsrjb: Info: Remove any cartridges from the ports.
nsrjb: Error: Jukebox `SL3000' is not ready or it is busy.
nsrjb: error, Jukebox command terminated with errors.

Solution

Resolution
Make sure that the drive identification label is changed in case if there is DEM (DRIVE EXPANSION MODULE) is added.

Example:
If a LIBRARY is shipped with 8 DRIVE SLOTS and additional 8 Drive DEM is added then the drive identification label in Library has to be changed accordingly to 16 Drive Slot Label.

Attachments

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