Asset ID:	1-72-1017824.1
Update Date:	2009-09-13
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1017824.1 :   Sun StorEdge[TM] 5210/5310 Network Attached Storage Appliance: Error when saving an Excel 2002 or Excel 2003 spreadsheet to a share  


PreviouslyPublishedAs
229058

Symptoms
When trying to save a Microsoft Excel 2002 or Microsoft Excel 2003 spreadsheet to a share published from the 5210, 5310 or 5310c Network Attached Storage, an error dialog box is generated stating the following:

The file (filename.xls) may have been changed by another user since you last saved it. In that case, what do you want to do?
? Save a copy
? Overwrite changes

Resolution

This is a new feature introduced in Microsoft Excel 2002 that protects you from overwriting someone else's changes. When the spreadsheet is opened from a network share, and your computer looses network connectivity, a second person can open the same file, make changes, save, and then close the file without your knowledge.
Now you then try to save the file, Excel compares the time stamp of the file in cached in memory with that of the file on the network share. If they don't match, Excel prompts you with the message described earlier.
Under certain documented circumstances, this error may be incorrectly generated.
When you save the file on a network server that is running an intermediate
service such as Services for Macintosh, additional data to the file after
Excel has cached the timestamp.
Files opened with write access have the owner information written to the file
which results in an update of the "modified time stamp". Due to Network
latency issues the timestamp information may not be immediately updated to
the 5210 or 5310 NAS. When Excel checks this timestamp, it is reading the
timestamp from before the owner information had been written.  This can
occur more frequently if the file is located on Network Attached Storage
or across a Wide Area Network (WAN)
See Microsoft KnowledgeBase article 324491 for complete problem explanation, workarounds, HotFixes, SerivcePacks and registry modifications.
http://support.microsoft.com/kb/324491/en-us

Additional Information
Registry modifications are required to resolve this issue. It is not our
intention to provide the content of the Microsoft KnowledgeBase document in this SRDB. A link has been provided which points at the document containing complete
explanation of the issue as well as the instructions for making the registry
modifications.

Product
Sun StorageTek 5310 NAS Gateway System
Sun StorageTek 5310 NAS Appliance
Sun StorageTek 5210 NAS Appliance

5210, 5310, audi, NAS, excel, The file may have been changed
Previously Published As
85611

Change History
Date: 2006-12-21
User Name: 7058
Action: Update Canceled
Comment: *** Restored Published Content *** due to some legalities we need to remove all
Mustang references on Sun's web pages by Friday.
Removed mustang keyword only. Doc stays the same.
Version: 0
Date: 2006-12-21
User Name: 7058
Action: Update Started
Comment: due to some legalities we need to remove all
Mustang references on Sun's web pages by Friday.
Removed mustang keyword only. Doc stays the same.
Version: 0
Date: 2006-05-22
User Name: 29589
Action: Approved
Comment: Changed audience per FvF rules.
Corrected typos.
Version: 3
Date: 2006-05-16
User Name: 29589
Action: Accept
Comment:
Version: 0
Date: 2006-05-16
User Name: 44570
Action: Approved
Comment: Approved as is. Jim Evans
Version: 0
Date: 2006-05-12
User Name: 44570
Action: Accept
Comment:
Version: 0
Date: 2006-05-12
User Name: 119902
Action: Approved
Comment: please review for technical accuracy
Version: 0
Date: 2006-05-12
User Name: 119902
Action: Created
Comment:
Version: 0
Product_uuid
8a8b6eeb-092e-11da-99bc-080020a9ed93|Sun StorageTek 5310 NAS Gateway System
63654ce5-f88d-11d8-ab63-080020a9ed93|Sun StorageTek 5310 NAS Appliance
d4e4fc3d-7c3f-11d8-9e3a-080020a9ed93|Sun StorageTek 5210 NAS Appliance

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