Asset ID:	1-72-1017732.1
Update Date:	2009-09-15
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1017732.1 :   Sun StorEdge[TM] 9900: HDvM array discovery fails and Interbase server terminates.  


PreviouslyPublishedAs
228942

Symptoms

When attempting to discover a large sub-system the discovery fails, reporting error KAIC03500-E, a database problem. Details of the error are reported in the HDvMtrace logs located in /opt/HiCommand/HiCommandServer/logs.

In addition the following memory pool errors will be reported in /var/adm/messages and /opt/interbase/interbase.log

gds__free: pool corrupted
gds__free: attempt to release bad block
gds__alloc: memory pool corrupted

Resolution

Setting the property dbm.divideUpdate=true in the database.properties file prior to performing the array discovery prevents this problem.

Purpose of this property is detailed in the "Hitachi HiCommand? Device Manager Server Installation and Configuration Guide", chapter 8, under database properties. The property disables/enables concurrent updates to the database.

The following steps will allow the discovery to succeed:

   Set dbm.divideUpdate=true in  /opt/HiCommand/HiCommandServer/config/database.properties
/opt/HiCommand/hicommand.sh stop
/opt/HiCommand/hicommand.sh start

   Peform the array discovery operation using the web client.

   Set dbm.divideUpdate=false in /opt/HiCommand/HiCommandServer/config/database.properties
/opt/HiCommand/hicommand.sh stop
/opt/HiCommand/hicommand.sh start

Product
Sun StorageTek 9900 HiCommand Device Manager 3.5 Software
Sun StorageTek 9960 System
Sun StorageTek 9910
Sun StorageTek 9990 System
Sun StorageTek 9970 System

HDvM, KAIC03500, gds__free, gds_free, gds_alloc, gds__alloc, discover, refresh, interbase
Previously Published As
81314

Change History
Date: 2006-01-19
User Name: 7058
Action: Update Canceled
Comment: *** Restored Published Content *** SSH AUDIT
Version: 0
Date: 2006-01-19
User Name: 7058
Action: Update Started
Comment: SSH AUDIT
Version: 0
Date: 2005-04-24
User Name: 71396
Action: Approved
Comment: Performed final review of article.

Updated product name and trademarking in title.

Publishing.
Version: 3
Date: 2005-04-24
User Name: 71396
Action: Accept
Comment:
Version: 0
Date: 2005-04-22
User Name: 90724
Action: Approved
Comment: Looks good. Ready to be published.
Version: 0
Date: 2005-04-22
User Name: 90724
Action: Accept
Comment:
Version: 0
Date: 2005-04-22
User Name: 44308
Action: Approved
Comment: I have the customer database loaded in a simulator available for reproducing the problem, confirming the fix.
Version: 0
Date: 2005-04-22
User Name: 44308
Action: Created
Comment:
Version: 0
Product_uuid
a5b225f2-d52d-11d8-ab52-080020a9ed93|Sun StorageTek 9900 HiCommand Device Manager 3.5 Software
2a94fb3c-0a18-11d6-90a8-c9c08656284f|Sun StorageTek 9960 System
2a918ae2-0a18-11d6-834a-c679537eebe7|Sun StorageTek 9910
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System

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