Asset ID:	1-72-1017255.1
Update Date:	2011-03-03
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1017255.1 :   SL500 - Unable to Enter Activation Password for OEM, Service or Admin  


PreviouslyPublishedAs
228188

Oracle Confidential (PARTNER). Do not distribute to customers
Reason: Confidential for Partners and Oracle Support personnel

Applies to:

Sun StorageTek SL500 Modular Library System
All Platforms
Checked for relevance on 3-Mar-2011.

Symptoms

Unable to enter activation password
Password will not load
Permission denied
Public key keyboard interactive
System cannot open password file
Password file was not mounted during initialization
OEM login failure
Service login failure
Admin login failure
Permission denied error message
Unable Login via CLI port using service, oem and admin user ids

Changes

{CHANGE}

Cause

Defective hardware.

Solution

Resolution
If the above failures occur, you most likely have a defective RLM card. To verify the RLM is defective, contact Tape Hardware Support via MOS for assistance on pulling the correct logs. Once verification has been made, arrangements for replacement of defective RLM can be made.
-Need to have serial number of SL500.

 

-Account address for replacement RLM to be sent.

 

-Contact name and phone number to whom will receive the part.

Additional Information
To verify the following messages, you must connect to CLI port and turn on capture in the hyperterm session. Use advsrv or OEM login and submit reboot at command prompt.

mount: Mounting /dev/mtdblock4 on /mnt/idcard failed: No such device
cp: unable to open `/mnt/idcard/etc/passwd': No such file or directory

While in advsrv or OEM prompt, capture the following:

time print
print log all
libstate print
lib getcnfig
version print
feature print
network print

Save captured text to file and attach the file to the SR.

The system cannot open the password file or file was not mounted during initialization.  Evident from log captured during reboot:

mount: Mounting /dev/mtdblock4 on /mnt/idcard failed: No such device
cp: unable to open `/mnt/idcard/etc/passwd': No such file or directory

Refer to doc. 1016133.1 for information on RLM Cards sparing and swapping between units. There is also information regarding field to stock RLM cards.

Refer to doc. 1013985.1 for instructions on RLM card replacement.



The RLM card did not get the passwords loaded during the manufacturing process., SL500, Admin password, Password activation, New install, OEM password, Service password, Able to access advsrv with password, Password, Login, CLI Port
Previously Published As STKKB69395



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