C2/C4 - Backup Application Must be Updated When Chassis Replacement Occurs Due to Serial Number Change

Asset ID:	1-72-1015837.1
Update Date:	2011-01-04
Keywords:

Solution Type Problem Resolution Sure

Solution 1015837.1 : C2/C4 - Backup Application Must be Updated When Chassis Replacement Occurs Due to Serial Number Change

Applies to:

Sun Storage C2 Tape Autoloader
Sun Storage C4 Tape Library
All Platforms
Checked for relevance on 4-Jan-2011.

Symptoms

Library serial number is incorrect on application software
Wrong serial number

Changes

{CHANGE}

Cause

Replacing a chassis changes the serial number of the library.

Solution

Resolution
Customer must update application software any time the library chassis is replaced.

Additional Information
Replacing a chassis changes the serial number of the library.
The FE or third party service provider needs to notify the customer to update the serial number of the library in their backup application on a chassis swap. This also is the number that they should use for future calls for support.

Quantum

Part No.: 60182605

Revision: A

Date: 6/12/07

ECN No: C25481

Hardware Technical Bulletin

Title: Backup Application must be updated with new serial number on Chassis Swap

Distribution -Internal/Partner

Category -Quantum/SUN released library hardware.

Platform -PX500 Series/SUN C2 and C4

Fact -Library Type PX500 Series/SUN C2 and C4 Firmware

Symptom -The FE or third party service provider needs to notify the customer to update the serial number of the library in their backup application on a chassis swap. This also is the number that they should use for future calls for support.

Action -Customer must update their backup application with the new serial number.

Effectivity -This effects all work group libraries under Quantum and SUN C2 and C4.

@ Chassis Swap, OEM, Serial Number, C2, C4, PX500, Backup Application, Library
Previously Published As STKKB80582

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