C2/C4 - Showing Wrong Vendor Name or Product Name Back to BUS

Asset ID:	1-72-1013620.1
Update Date:	2011-01-03
Keywords:

Solution Type Problem Resolution Sure

Solution 1013620.1 : C2/C4 - Showing Wrong Vendor Name or Product Name Back to BUS

Applies to:

Sun Storage C2 Tape Autoloader
Sun Storage C4 Tape Library
All Platforms
Checked for relevance on 3-Jan-2011.

Symptoms

Wrong product name
Server not seeing correct Vendor name
Server not seeing correct Product name

C-series libraries may have the wrong Vendor Name and/or Product Name displayed back to BUS...NOT Quantum PX502 or SUN C2 or C4.
Wrong vendor name

Changes

Cause

Wrong info put in library during manufacturing.

Solution

Resolution
Should your C-series library be displaying back to the BUS, "Vendor Name ATL" and/or "Product Name P2000" instead of "SUN C2" or "SUN C4":

----example ----

LUN 0 (This is the Changer)

Vendor Name ATL

Product Name P2000

Revision 000B

SCSI OS LUN 0

OS Device Name \\.\Tape0

In the case shown here, the display shows as a Vendor = ATL and a Product = P2000 with code verson 11.

The P2000 is an emulation mode which seems to be set on the SCB.

This is done over telnet into the GUI C4 online tool with the Service password as stated in .

1. You log in to setup then go to partitions, if you can check the emulate P-series to be a ATL P2000 and if you don't, you are a Quantum PX502 (SUN C4) type.

2. Change back to C4. -- You want this Box to be un-checked so it will report being a Quantum PX502 which is what our C4 is:

LUN 0 (This is the Changer)

Vendor Name QUANTUM

Product Name PX500

Revision 000B

SCSI OS LUN 0

OS Device Name \\.\Tape0

For the situation shown above with ATL type P2000 and code version 11, just load V26 or current code level at that time to upgrade the code level..

for C4 password reset information.

Additional Information
You can check the personality active in the library by logging into setup, go to SCSI/Fiber and look at the devices reported:

See the attached photo.

The SCB card has multiple Vendor Names and Product Names stored in it and could have the wrong one set.

@ C2, C4, C-series, SCB card, Product name, Vendor name, Personality, Setup, audited
Previously Published As STKKB80069

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