Microcode upgrade procedure produces - BASE initialize error 2003

Asset ID:	1-72-1012746.1
Update Date:	2009-09-15
Keywords:

Solution Type Problem Resolution Sure

Solution 1012746.1 : Microcode upgrade procedure produces - BASE initialize error 2003

Related Items


Sun Storage 9970 System
 Sun Storage 9990 System
 Sun Storage 9910 System
 Sun Storage 9960 System
 Sun Storage 9980 System

Related Categories


GCS>Sun Microsystems>Storage - Disk>Datacenter Disk

PreviouslyPublishedAs
217515

Symptoms

During a microcode upgrade from Ver. 21-05-27-00/00 to Ver. 21-06-22-00/00 or higher, a message was displayed after the first reboot of the SVP (Service Processor).

The actual message appears in the "RAID INFORMATION SERVICE DISPLAY" window.
The DKC will be "Blue" with a status of "Ready(OK)" -- "Error code" = 0.
The Base will be "Red" with a status of "Initialize(Error)" -- "Error code" = 2003.
The Display of the Status will stop on this error.

Resolution

The fix / workaround for this is to "IGNORE" the message and just continue with the upgrade.

This usually occurs when upgrading the microcode manually and the SVP is still in "Modify" mode, this does not occur when using the wizard.

The last reboot of the SVP, the "RAID INFORMATION SERVICE DISPLAY" comes up all "READY".

For future reference, the suggested procedure is to switch into View Mode as soon as the SVP allows.

Additional Information

Note: This error can be seen on code upgrades involving other levels.

Product
Sun StorageTek 9970 System
Sun StorageTek 9980 System
Sun StorageTek 9990 System
Sun StorageTek 9960 System
Sun StorageTek 9910
Sun StorageTek 9900V Series Array
Sun StorageTek 9900 Service Processor

Internal Comments

This info is taken from HDS document (hds25081) on Channel One database.

Esc#1-16459401

Hitachi, 9970, 9980, Base, error, 2003, SVP, hung, reboot, Initalize, Microcode, Upgrade, RAID Information Service Display
Previously Published As
85335

Change History
Date: 2006-04-19
User Name: 7058
Action: Approved
Comment: No duplicates.
No spelling errors.
Document OK to publish as is.
Tags OK.
Version: 4
Date: 2006-04-19
User Name: 7058
Action: Accept
Comment:
Version: 0
Date: 2006-04-19
User Name: 29589
Action: Unlock
Comment:
Version: 0
Date: 2006-04-19
User Name: 29589
Action: Accept
Comment:
Version: 0
Date: 2006-04-19
User Name: 113097
Action: Approved
Comment: Amended to include reference to SVP as Service Processor as requested.
Version: 0
Date: 2006-04-17
User Name: 97961
Action: Rejected
Comment: There is this acronymn "SVP" used through-out the article. Please expand the acronymn on 1st use so that there is NO ambiguity in what SVP actually means within the context of your article.

Please do the necessary to correct this.
Version: 0
Date: 2006-04-17
User Name: 97961
Action: Add Comment
Comment: - Applied trademarking
- Tidied up formatting
- Audience changed to "Contract" per FvF http://kmo.central/howto/FvF.html
Version: 0
Date: 2006-04-17
User Name: 97961
Action: Accept
Comment:
Version: 0
Date: 2006-04-17
User Name: 100761
Action: Approved
Comment: This document is based on the Field/PTS experience on Esc #1-16459401. This doc should be helpful for CFE/Field who rely on sunsolve database. Please publish this doc.
Version: 0
Date: 2006-04-17
User Name: 113097
Action: Approved
Comment: Per onsite experience of case 64984770 / Apollo Esc# 1-16459401
Version: 0
Date: 2006-04-17
User Name: 113097
Action: Created
Comment:
Version: 0
Product_uuid
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System
2a94fb3c-0a18-11d6-90a8-c9c08656284f|Sun StorageTek 9960 System
2a918ae2-0a18-11d6-834a-c679537eebe7|Sun StorageTek 9910
f55c65ae-16a0-11d7-82ad-99701a4c6e31|Sun StorageTek 9900V Series Array
18284a51-cba7-11d8-ab52-080020a9ed93|Sun StorageTek 9900 Service Processor

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