Fujitsu Disk Firmware Upgrade fails with Patch 116815-07 on Sun Storage 3510 Arrays

Asset ID:	1-72-1010881.1
Update Date:	2010-11-29
Keywords:

Solution Type Problem Resolution Sure

Solution 1010881.1 : Fujitsu Disk Firmware Upgrade fails with Patch 116815-07 on Sun Storage 3510 Arrays

Applies to:

Sun Storage 3310 SCSI Array
Sun Storage 3510 FC Array
Sun Storage 3511 SATA Array
All Platforms

Symptoms

{SYMPTOM}
Symptoms

On Sun Storage 3510 arrays, it was found that Seagate disk firmware upgrades using
Patch ID: 114709-07 are successful, however Fujitsu disks firmware upgrades using
Patch ID: 116815-07 fail with the error:
"mdload: no disk found to match disk model specified".

Following the procedures in the readme files:
---------------------------------------------

14. Type "mload " at the command prompt.

    If only one SE3510 array is connected to the host, it will be
selected automatically; otherwise, select the appropriate array
from the menu. Please note that you should substitute  	
10.X.33.192 with the IP Address of your System.

15. Download new firmware to all disks at the same time by typing
the following command at the prompt:

       download disk-firmware MAP3147F.1601.fw "MAP3147F SUN146G"

-------------------------------------------------------------------
When trying to use the above, the following error message was generated:

root@srctrg-06 # ./mload SE3510

###############################################################################
### This is SE 3xxx Download Pogram V1.6.3 ###
### Please refer README for installation instructions ###
###############################################################################

Please Enter HOSTNAME OR
IP ADDRESS Of SE 3xxx for upgrade: SE3510
mdload: selected se3000://10.0.10.123:58632 [SUN StorEdge 3510 SN#00334C]
mdload> download disk-firmware MAP3147F.1601.fw "MAP3147F SUN146G"
WARNING: This is a potentially dangerous operation.
The controller will go offline for several minutes.
Data loss may occur if the controller is currently in use.
Are you sure? yes
mdload: no disk found to match disk model specified
=================================================
mdload>

Changes

{CHANGE}

Note: The disk drive firmware upgrade was initiated after upgrading the controller
firmware to 4.x.

Cause

{CAUSE}

Root cause of Fujitsu disk firmware upgrade failures is due to a problem with the mload binary file in Patch ID: 116815-07. The mload file is the utility to upgrade the disk drive firmware for the Sun Storage 3510 array.

Solution

Resolution

While there is no resolution to this problem, the workaround to upgrade Fujitsu disk drive
firmware MAP3147 to revision 1701 by instead using the version of the mload utility
found in Patch ID: 114709-07.

Relief/Workaround

Use the mload utility from Patch ID: 114709-07 with the
Fujitsu disk firmware file MAP3147FSUN.1701 found in Patch ID: 116815-07.

Change History
Date: 2010-11-29
User Name: [email protected]
Action: Update and Currency

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