Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Problem Resolution Sure Solution 1010768.1 : Sun StorEdge[TM] Sun StorADE Utility Reports Agent Event: "The model/vendor/serial# of the backplane of this array has changed since it was discovered"
PreviouslyPublishedAs 214889 Symptoms After a sun StorEdge[TM] T3 firmware upgrade/downgrade, the StorADE utility repeatedly reports the Agent Event as follows: "ERR key value of t3h changed: The model/vendor/serial# of the backplane of this array has changed since it was discovered." Notifications, if enabled, are also generated once every 8 hours due Resolution The T3 in question was probably upgraded from 2.x to 3.1.x firmware or, the reverse, it was downgraded from 3.1.x firmware back to 2.x. The difference in how the firmware presents Model and Vendor caused StorADE to think that the T3 has been replaced. To resolve StorADE's confusion, simply delete the device and add it back. 1. Use StorADE BUI: http://hostname:7654 2. Delete the T3: Administration |__ General Maintenance |__ Maintain Device 3. Add the T3 back: Administration |__ General Maintenance |__ Add Device Please note: For StorADE version 2.2.00.03 or lower there is no option to "Add Device" The procedure to add a device should be made using the CLI: Switch user to root: su - Add the storage device using the options: -n <name> -i <ip address> -p <password> Example output: /opt/SUNWstade/bin/ras_admin t3_add -n t3b2 -i 192.168.0.42 -p sun1 Device t3b2 added ! $VAR1 = { '_name' => 'device7', 'name' => 't3b2', 'type' => 't3', 'units' => 2, 'ctrl_model' => 5015710, 'ipno' => '192.168.0.42', 'class' => 'storage.t3', 'ip' => '192.168.0.42', 'key' => '0x301.5015709.070557', 'telnet' => '%73%75%6e%31', 'active' => 'Y', 'wwn' => '50020f230001139d', 'host' => undef, 'wwn2' => '50020f2300011398', 'userLabel' => 't3b' }; End Prior to installing T3 firmware, you should disable StorADE monitoring of the T3 (as detailed in the corresponding T3 patch README). Before proceeding to install new T3 firmware, it is a good idea to first delete the T3 from the device list of StorADE. Upon completion of the T3 firmware install, add the T3 back to StorADE device list. Additional Information Root Cause: T3+ firmware 3.1.x has changed how it reports fruVendor and fruModel, which For example, a T3+ named "t3h", which was running firmware 2.1.6 before [device3] The key "slr-mi.370-3990-01-e-f1.038688" corresponds to how the 2.1.x t3h:/:<5>id read u1 The T3+ "t3h" was subsequently upgraded to firmware 3.1.2. StorADE started Upon deleting "t3h" from StorADE's device list and then adding it back, the [device8] This key corresponds to the new way that 3.1.x firmware reports Vendor and t3h:/:<5>id read u1 Product Sun StorageTek T3+ Array Sun StorageTek 6900 Series Sun StorageTek 3960 Sun StorageTek 3900 Series Sun StorageTek 3910 Sun StorageTek 6960 Sun StorageTek 6910 Sun StorageTek T3 Array Internal Comments For internal Sun use only. Author: [email protected] T3, StorADE, model, vendor, serial, backplane Previously Published As 76715 Change History Date: 2007-09-02 User Name: 71396 Action: Approved Comment: Performed final review of article. Updated product name and trademarking. Publishing. Version: 4 Date: 2007-09-02 User Name: 71396 Action: Accept Comment: Version: 0 Date: 2007-08-31 User Name: 109562 Action: Approved Comment: OK Version: 0 Product_uuid 2a714b10-0a18-11d6-86e2-d56b387d4fbf|Sun StorageTek T3+ Array 09a6d778-16f2-11d7-8802-94885c013b6c|Sun StorageTek 6900 Series 05b0b61b-e1ba-4e07-a932-a782f3b92213|Sun StorageTek 3960 04ccc2c2-16a1-11d7-9f9a-f83fdd2e2f1b|Sun StorageTek 3900 Series f651ba09-f2d9-4dbc-918c-ad530528e4dc|Sun StorageTek 3910 86b6cc47-00d7-43f1-8efd-81690a8d5b6f|Sun StorageTek 6960 681b08b4-d683-4f9e-b8ba-cbbb87b01d05|Sun StorageTek 6910 2a6d7d50-0a18-11d6-8e0b-f0bd33b24928|Sun StorageTek T3 Array Attachments This solution has no attachment |
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