Asset ID:	1-72-1009724.1
Update Date:	2009-09-22
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1009724.1 :   The configuration may be inconsistent (Error 2 58578)  


PreviouslyPublishedAs
213368

Symptoms
Sun StorEdge [TM] 9990 navigator cannot function correctly after microcode upgrade though SVP and the array were functioning fine.

Whenever the Submit button for an configuration manipulation was hit, received the following error:

"An error had occurred in the disk subsystem.
The configuration may be inconsistent. Please select [All Refresh] and refresh
the configuration. (2 58578)"

Resolution

This error indicates that the configuration data in Shared Memory and
the configuration data used by Storage Navigator are out of sync.
Select [All Refresh] and refresh the configuration.
"All Refresh" icon displays only when you are logged in as a storage
administrator in Modify mode. All Refresh allows you to re-acquire
information from SVP and then display it in Storage Navigator.  This
icon is located to the left of the padlock icon of the Storage Navigator
Windows.
WARNING: While the update is in process, other users are locked out of
Storage Navigator panels, maintenance operations and SVP operations.
Because the update can take time, do not use All Refresh unless you need
to recover from an error.
Hence, based on the above warning and as a precaution, I would advise to ensure that no other activities like maintenance and other sessions are logon to the SVP.

Additional Information
The solution was based on HDS knowledge base Doc id: hds54885 on similar issue.

Product
Sun StorageTek 9980 System
Sun StorageTek 9970 System
Sun StorageTek 9985 System
Sun StorageTek 9990 System

Internal Comments
For details,

Radiance case# 10952931.

58578, Storage Navigator, SE99x0
Previously Published As
88112

Change History
Date: 2006-12-22
User Name: 95826
Action: Approved
Comment: - fixed typo
- verified metadata
- review date ok : 2007-12-21
- checked for TM - 1 added + expanded full product name
- audience changed to contract per FvF as per http://kmo.central/howto/content/voyager-contributor-standards.html
(was free)
Publishing
Version: 3
Date: 2006-12-22
User Name: 95826
Action: Accept
Comment:
Version: 0
Date: 2006-12-22
User Name: 100761
Action: Approved
Comment: insync with hds54885 doc. moving it forward.

-- Srinivas.
Version: 0
Date: 2006-12-22
User Name: 100761
Action: Accept
Comment:
Version: 0
Date: 2006-12-21
User Name: 128938
Action: Approved
Comment: An escalation from the field which I found is useful for reference if similar error encountered at field.
Version: 0
Date: 2006-12-21
User Name: 128938
Action: Created
Comment:
Version: 0
Product_uuid
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System
73084edc-dc32-11d9-8a74-080020a9ed93|Sun StorageTek 9985 System
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System

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