Asset ID:	1-72-1009673.1
Update Date:	2010-10-28
Keywords:

---

Solution Type  Problem Resolution Sure

Solution  1009673.1 :   Sun StorageTek[TM] Common Array Manager 5.0 : "Register" or "Upgrade Firmware" fails in the GUI with an Application Error  


PreviouslyPublishedAs
213309

Symptoms
In Sun StorageTek[TM] Common Array Manager (CAM) 5.0 GUI on Solaris[TM], clicking either the "Register..." or "Upgrade Firmware..." button on the "Storage System Summary" page results in an "Application Error" :
Application Error

com.iplanet.jato.command.CommandException:Error executing GotoViewBeanCommand
Root cause=[com.iplanet.jato.NavigationException: Exception encountered during forward
Root cause=[javax.servlet.jsp.JspException:Illegal to flush within a custom tag]

Resolution
This problem can been seen when an incompatible version of Apache Tomcat is installed.
CAM 5.0 on Solaris requires Tomcat 4.0.5

The version of Tomcat being used by CAM is reported in the logfile :

/var/log/webconsole/console_debug_log

e.g. :

.
.
Starting service Sun Java Web Console
Apache Tomcat/4.0.1
.
.

In this case, an incompatible older version of Tomcat is being used (4.0.1)

A way to ensure that the correct version of Tomcat is installed on the management host is to do the following :

1. uninstall CAM 5.0
2. uninstall the old Tomcat package, "pkgrm SUNWtcatu"
3. reinstall CAM 5.0

As part of the reinstall of CAM 5.0, Tomcat 4.0.5 will be installed.

Additional Information
CAM 5.0 documentation is available from :

http://www.sun.com/products-n-solutions/hardware/docs/Software/Storage_Software/cam5_0/index.html

Consult the "Sun StorageTek Common Array Manager Software Installation Guide, v5.0" for advice on uninstalling and reinstalling CAM.

Product
Sun StorageTek 6540 Array
Sun StorageTek 6130 Array (SATA)
Sun StorageTek 6130 Array

CAM, Common, Array, Manager, Register, Upgrade, Firmware, Application, Error, JspException, Illegal, flush, custom, tag
Previously Published As
87901

Change History
Date: 2006-11-30
User Name: 31620
Action: Approved
Comment: Verified Metadata - ok
Verified Keywords - ok
Verified still correct for audience - currently set to contract
Audience left at contract as per FvF at
http://kmo.central/howto/content/voyager-contributor-standards.html
Checked review date - currently set to 2007-11-29
Checked for TM - correct as presented
Publishing under the current publication rules of 18 Apr 2005:
Version: 3

Attachments

This solution has no attachment