Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
|
|
Solution Type Problem Resolution Sure Solution 1009228.1 : Sun Fire[TM] Serengeti Server: System Serial Number(SSN) in showplatform different from SSN on the label.
PreviouslyPublishedAs 212768
Applies to:Sun Fire 3800 ServerSun Fire 4800 Server Sun Fire 4810 Server Sun Fire 6800 Server Sun Fire E4900 Server All Platforms SymptomsSymptomsOn a Sun Fire[TM] Serengeti Server's System Controller (SC), the System Serial Number(SSN) displayed from the command "showplatform -p mac" might not match the SSN shown on the label located on the rear of the chassis (server). An example of this would be a Sun Fire[TM] 4900 server which has a label on the rear of the system which shows a SSN value of 111M1111, while the showplatform command shows: sc0:SC> showplatform -p macSystem Serial Number: 111M1112 Why are these SSN values different and how does this get corrected? Which serial number should be used to log a Sun Support Service call for this system? Changes{CHANGE}Cause{CAUSE}SolutionResolutionSteps for Resolution This issue causes unnecessary confusion, and in reality is a "non-issue". It is important to know the SSN rules for the Sun Fire[TM] Serengeti Servers.
The IDBoard SSN is what is reported as "System Serial Number" in the "showplatform -p mac" command. The IDBoard SSN is derived on each system based on the configuration. The SSN rules are as follows: Sun Fire[TM] 6800, 6900: IDBoard SSN = Chassis SSN Sun Fire[TM] 4810, 4800, 4900 in a rack: IDBoard SSN = Rack SSN Sun Fire[TM] 4810, 4800, 4900 without a rack (standalone): IDBoard SSN = Chassis SSN Sun Fire[TM] 3800 in a rack (The first 3800 in the rack - if multiple): IDBoard SSN = Rack SSN Sun Fire[TM] 3800 (The second 3800 in the rack, or a 3800 with no rack): IDBoard SSN = Chassis SSN Ultimately, these rules mean that labels, and the showplatform command, can Take the example in the Problem Description field: The Chassis label on the rear of the Sun Fire[TM] 4900 server showed the This difference is due to the fact that this system was rack-mounted from the Assuming the platform configuration and SSN programmed into the seeprom are Relief/Workaround The difference in a label's SSN and the programmed SSN should be understood, and the customer and Sun Support personnel should make sure the appropriate SSN is used to log Sun Support Service calls for this platform. The appropriate SSN is the IDBoard SSN as displayed by "showplatform -p mac". If necessary, on rack-mounted systems with differing SSNs, it might be advisable Product Sun Fire 3800 Server Sun Fire E6900 Server Sun Fire E4900 Server Sun Fire 6800 Server Sun Fire 4810 Server Sun Fire 4800 Server Internal Comments In the rare event that a SSN programmed into the IDBoard is shown to be "SUNWtest", please create an escalation for GL-ESG. If a SSN programmed into the IDBoard is found to be incorrect when looking at the SSN rules above, the IDBoard SSN can be changed via engineering mode on the SC. This assumes that the system will have been researched for history and that research proves that the programmed serial number truly is incorrect. Use http://pts-platform/twiki/bin/view/Tools/ToolPageSunFireMidRangeEngPasswordRequest to obtain an Engineering Mode password to change the SSN if absolutely sure that the current IDBoard SSN is incorrect. Engineering mode can be granted by certain persons in GL-ESG, so please do supply the details showing this change to be critical. Please also note: Engineering mode is an unofficial command line interface without documentation ***************************************************************** CAUTION Engineering mode access is only for the specific purpose mentioned and should be for use by Sun support engineer only. ***************************************************************** Then the procedure is as follows: 1) Check the serial number: SC[engineering]> sepromupdate ID0 -system_serial System Serial Number = 123M4567 2) Now change the serial number: SC[engineering]> sepromupdate ID0 -system_serial 765M4321 ...where 765M4321 is the desired serial number. System Serial Number, SSN, SN, sn, showplatform, serengeti, sun fire, label, sticker, chasis, rack, server Previously Published As 80211 Product_uuid 29d05214-0a18-11d6-92b2-a111614865b5|Sun Fire 3800 Server 4fe39727-0599-11d8-84cb-080020a9ed93|Sun Fire E6900 Server bed24aa9-0598-11d8-84cb-080020a9ed93|Sun Fire E4900 Server 29da7938-0a18-11d6-8a41-9ed1ad6d6779|Sun Fire 6800 Server 29d6f808-0a18-11d6-8aa8-943929fbbdd8|Sun Fire 4810 Server 29d3a694-0a18-11d6-92da-df959df44cdd|Sun Fire 4800 Server Attachments This solution has no attachment |
||||||||||||
|