Sun Ray[TM] Server Software 2.0: "Could not bind to LDAP server

Asset ID:	1-72-1009063.1
Update Date:	2011-03-16
Keywords:

Solution Type Problem Resolution Sure

Solution 1009063.1 : Sun Ray[TM] Server Software 2.0: "Could not bind to LDAP server - Invalid credentials" Error

Related Items


Sun Ray Hardware
 Sun Ray Hardware
 Sun Ray Software
 Sun Ray Hardware
 Sun Ray Hardware

Related Categories


GCS>Sun Microsystems>Desktops>Desktop Virtualization>Sun Ray Hardware
 GCS>Sun Microsystems>Desktops>Desktop Virtualization>Sun Ray Software

PreviouslyPublishedAs
212496

Symptoms
Users are unable to log in to the Sun Ray[TM] Appliance. The Authentication
for the utadmin password fails with the following error messages from Sun
Ray[TM] Server Software 2.0.

In /var/opt/SUNWut/log/messages,
Apr 14 19:10:38 host utauthd: [ID 702911 user.info] open_connection():
Could not bind to LDAP server - Invalid credentials
In /var/opt/SUNWut/srds/log/utdsd.log,
Wed Apr 14 19:10 : conn=4 op=0 RESULT err=49 tag=97 nentries=0
Wed Apr 14 19:10 : Bind failed ; act as anonymous

Resolution
The root cause of the problem is that an invalid utadmin password is stored
in the Sun Ray[TM] Data Store, which is a Sun Ray[TM] private LDAP (Lightweight Directory Access Protocol) database.

(Another cause could affect the system, see Additional Information(2).)
If you remember the current utadmin password, change it with
/opt/SUNWut/sbin/utpw.
If you have forgotten the password, follow the procedure below to modify
the Sun Ray[TM] Data Store before changing the password with /opt/SUNWut/sbin/utpw (above).
# /etc/init.d/utsvc stop
# /etc/init.d/utds stop
# cd /var/opt/SUNWut/srds/dbm.ut/
# tar cvf /tmp/ldapbackup.tar *
<-- (optional) back it up for a case something fails
# /opt/SUNWut/srds/lib/utldbmcat -n id2entry.dbb > /tmp/backup.ldif
# vi /tmp/backup.ldif
<-- Edit /tmp/backup.ldif
Search for userpassword and modify that entry to
{sunds}cfa554ccacd00c, i.e., from
-----
dn: cn=utadmin,utname=host,o=v1,o=utdata
objectclass: person
objectclass: top
cn: utadmin
sn: utadmin
description: This is the UT admin user entry
creatorsname: cn=admin,o=utdata
createtimestamp: 20040315053439Z
subschemasubentry: cn=schema
modifytimestamp: 20040415050038Z
modifiersname: cn=utadmin,utname=host,o=v1,o=utdata
userpassword: {sunds}6c6bebe5d1deb2
-----
to
-----
dn: cn=utadmin,utname=host,o=v1,o=utdata
objectclass: person
objectclass: top
cn: utadmin
sn: utadmin
description: This is the UT admin user entry
creatorsname: cn=admin,o=utdata
createtimestamp: 20040315053439Z
subschemasubentry: cn=schema
modifytimestamp: 20040415050038Z
modifiersname: cn=utadmin,utname=host,o=v1,o=utdata
userpassword: {sunds}cfa554ccacd00c
-----
This changes the utadmin password to "default".
# /opt/SUNWut/srds/lib/utldif2ldbm -c -j 10 -i /tmp/backup.ldif
# /etc/init.d/utds start
# /etc/init.d/utsvc start
# /opt/SUNWut/sbin/utpw
Enter new UT admin password:      <-- enter your favorite passwd
Re-enter new UT admin password:   <-- again
Enter old UT admin password:      <-- enter "default"
Changing LDAP password...
Done.
Changing password file...
Warning: The password file contents do not match the input rootdn
password.
Would you like to update /etc/opt/SUNWut/utadmin.pw ?
Default is 'y'. Enter 'y' or 'n' (y/n) ?   <-- enter "y"
Done.
Note: If this server is part of a failover
configuration, please run utpw on the
remaining servers.
#
You will need to perform the same procedure on all Sun Ray servers is the same replication group.

Additional Information
1)
There is another procedure to interrupt the utdsd to create a backup
as follows. With this procedure, you do not need to scedule an outage
just to create the backup.

# /opt/SUNWut/srds/lib/utdscmd -f
Database set to readonly mode
[... create ldif here]
# /opt/SUNWut/srds/lib/utdscmd -n
Database back to normal mode

2)
There's another root cause of this issue.
utconfig fails to correctly set the LDAP password when the password contains an ampersand ("&").

Product
Sun Ray Server Software 2.0
Sun Ray 1 Ultra-Thin Client
Sun Ray 1g Ultra-Thin Client
Sun Ray 150 Ultra-Thin Client
Sun Ray 100 Ultra-Thin Client

Internal Comments
Sun Ray[TM] Server Software 2.0

See also http://pts.emea/jse/products/sunray/add/ldap.html#Adminpassword%20(encrypted) for similar instructions for the SRSS 1.3.
See Bug 6185099 for details of the ampersand issue. (This bug is not visible on external Sunsolve because it is security related)
sunray, sun ray, utadmin, passwd, LDAP, SRDS, credentials, 6185099
Previously Published As
75554

Change History
-22
User Name: 74092
Action: Update Canceled
Comment: *** Restored Published Content *** I haven't got round to it yet. Back to the queue.
Version: 0
Date: 2006-08
Date: 2005-10-28
User Name: 74092
Action: Update Started
Comment: doc needs to be updated
Version: 0
Date: 2005-10-28
User Name: 91286
Action: Add Comment
Comment: There is a special case this doc does not cover yet:
Failover, password correct everywhere, except in the utadmin.pw file
on a secondary server. In this case, the best procedure probably
is to manually fix the utadmin.pw file on the secondary.
Version: 0

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