Asset ID:	1-72-1008902.1
Update Date:	2009-09-25
Keywords:

---

Solution Type  Problem Resolution Sure

Solution  1008902.1 :   StorADE on Sun StorEdge[TM] 3900 or 6900 Service Processor unable to get Sun StorEdge[TM] T3 serial#/WWN during config_solution  


PreviouslyPublishedAs
212250

Symptoms

During StorADE discovery of Sun StorEdge[TM] T3+ in Sun StorEdge[SM] 3900,
/opt/SUNWstade/bin/config_solution was recommended to be executed.
Upon execution of config_solution, the following errors were noticed:
root# /opt/SUNWstade/bin/config_solution
Enter Model (q=quit): 3960
localhost:
-> Error: cannot find the serial# of this T3
-> Error: cannot find the wwn of the first port of this T3
-> Error: cannot find the wwn of the second port of this T3
msp0.localdomain:
ERRORS FOUND: Snapshot cannot be saved!
Unable to complete discovery of T3+ in StorAde as Snapshot file
(/var/opt/SUNWstade/DATA/Solution.golden) was not generated.
The following trouble shooting techniques were applied to determine
the T3+ and the Service Processor were not the cause of the unsuccessful
completion of the config_solution script:
- Can successfully ping T3+ arrays from Service Processor.
- Can successfully telnet into T3+ arrays from Service Processor.
- All .htm files are present in the T3+ /web directory.
elemprop.htm  enclmap.htm  logprop.htm  loopinf.htm  ofdgoper.htm
sysprop.htm   voloper.htm  frudata.htm  fruprop.htm  log.htm lun.htm
monitor.htm   ntp.htm      portperf.htm portprop.htm schedule.htm
slice.htm     sysdata.htm  sysdate.htm  sysoper.htm  sysperf.htm
system.htm    timeprop.htm vol.htm      volperf.htm  volprop.htm
- The t300.mib file is present in the T3+ /web/snmp directory.
- "id read u1" executed on T3+ arrays returned proper serial numbers.
- "port list" executed on T3+ arrays returned proper World Wide Numbers.
- "reset -y" executed on T3+ and config_solution still reported same
errors.
- Reboot of Service Processor and config_solution still reported same
errors.

Resolution

The config_solution script utilizes http requests to the T3+ arrays to
obtain serial number and WWNs information by browsing the T3+
/web/elemprop.htm file.  The elemprop.htm passes http tokens containing
T3+ serial numbers and WWNs to config_solution script to generate the
snapshot file.
Apparently there were problems with the ethernet hub in the 3900 that
connects the private network between the Service Processor and T3+ arrays.
The private network wasn't allowing any files over 1kB to be transferred.
Failure of ftp`ing files over 1kB from the T3+ to service processor
confirmed the networking problem.
Since elemprop.htm is over 6kB, config_solution was not able to obtain any
http tokens as it was unable to access elemprop.htm.
Power cycling the ethernet hub resolved the networking problem and allowed
files over 1kB to be transferred.  The config_solution script now executes
with no problems and was able to generate the snapshot file to complete the
StorADE T3+ discovery process.

Product
Sun StorageTek T3+ Array
Sun StorageTek T3 Array
StorADE 2.2
Storage Automated Diagnostic Environment 2.1
Sun StorageTek 6960
Sun StorageTek 6910
Sun StorageTek 6900 Series
Sun StorageTek 3960
Sun StorageTek 3910
Sun StorageTek 3900 Series

storade, service processor, sp, config_solution, 6900, 3900, 3910, 6910, 3960, 6960, T3+
Previously Published As
49495

Change History
Date: 2003-10-14
User Name: 81292
Action: Approved
Comment: great work! ready to publish
Version: 0
Date: 2003-10-12
User Name: 127695
Action: Approved
Comment: Looks good. Created additional keywords to search on.
Version: 0
Date: 2003-10-10
User Name: 25364
Action: Approved
Comment: No bug reports could be found on this issue, I even emailed the creator of this SRDB, but did not get a response. I identified the diagnostic steps taken that led to the resolution and changed the wording slightly on the diagnostic steps. Unused headings at the end of the doc can not be removed (click edit button in Voyager to see).
Version: 0
Date: 2003-10-08
User Name: 126837
Action: Rejected
Comment: Please address bug reports and their fixes, where applicable. Identify the additional diagnosing steps taken at the beginning of the document. Please remove the unused headings at the end of the document.
Version: 0
Date: 2003-09-18
User Name: 25364
Action: Approved
Comment: Document looks correct.
Added config_solution,6900 to Keywords Section.
Added Sun StorEdge 3900,6900,3910,3960,6910,6960,Storade 2.1
and 2.2 to Products Section.
45 minutes reviewing document.
Version: 0
Date: 2003-09-18
User Name: 25364
Action: Updated
Comment: Reviewing doc as part of Knowledge
Content Cleanup Project (KCCP).
Version: 0
Date: 2003-05-20
User Name: Administrator
Action: Migration from KMSCreator
Comment: updated by : Nita Streit
comment : Did Tmark and minor spelling fixes.
date : Dec 24, 2002



updated by : Saida Memon
comment : I have run into this problem in the past - it was never resolved. So this doc is great.

The tech info is helpful and correct.
date : Dec 23, 2002



updated by : Saida Memon
comment : I have run into this problem in the past - it was never resolved. So this doc is great.

The tech info is helpful and correct.
date : Dec 23, 2002



updated by : Vincent Tram
comment : checking-out of this doc.
Probably a kmscreator bug, never checked it out to begin with.
date : Dec 16, 2002



updated by : Vincent Tram
comment : Article created.
date : Dec 12, 2002



updated by : Vincent Tram
comment : No comment
date : Dec 12, 2002



updated by : Vincent Tram
comment : Add properites and permissions and modify title
date : Dec 12, 2002
Version: 0
Product_uuid
2a714b10-0a18-11d6-86e2-d56b387d4fbf|Sun StorageTek T3+ Array
2a6d7d50-0a18-11d6-8e0b-f0bd33b24928|Sun StorageTek T3 Array
89723c6f-3c75-4c49-822c-fe446d2a1b5e|StorADE 2.2
f21d0e65-826e-4ff2-ab35-e02ba581611f|Storage Automated Diagnostic Environment 2.1
86b6cc47-00d7-43f1-8efd-81690a8d5b6f|Sun StorageTek 6960
681b08b4-d683-4f9e-b8ba-cbbb87b01d05|Sun StorageTek 6910
09a6d778-16f2-11d7-8802-94885c013b6c|Sun StorageTek 6900 Series
05b0b61b-e1ba-4e07-a932-a782f3b92213|Sun StorageTek 3960
f651ba09-f2d9-4dbc-918c-ad530528e4dc|Sun StorageTek 3910
04ccc2c2-16a1-11d7-9f9a-f83fdd2e2f1b|Sun StorageTek 3900 Series

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