Sun Enterprise[TM] 10000: hpost failure: SysIO RAM Error

Asset ID:	1-72-1007457.1
Update Date:	2009-12-25
Keywords:

Solution Type Problem Resolution Sure

Solution 1007457.1 : Sun Enterprise[TM] 10000: hpost failure: SysIO RAM Error

Related Items


Sun Enterprise 10000 Server

Related Categories


GCS>Sun Microsystems>Servers>High-End Servers

PreviouslyPublishedAs
210301

Symptoms
Sun Enterprise 10000 (E10K) hpost failure in final config.....

phase final_config: Final configuration...
Configuring in 3F, FOM = 114688.00: 8 procs, 14 Scards, 8192 MBytes.
FAIL Proc 0.0: Test FC I/O Init id=0x1F7 Bogus server_retval 83886080.
{0.2}   SysIO RAM Error, SBuffer_RAM_Diag,
{0.2}   address  00000000.000052b0
{0.2}   expected 00000000.00000000
{0.2}   observed 9016000a.dada02a0
{0.2}   xor      9016000a.dada02a0
{0.2} *** Error in SYSIO 0xd RAM init
Only 7 procs left, started configuration with 8!
Only 7 procs left, started configuration with 8!
Failures during final configure require reevaluation of best configuration.
Configuring in 3F, FOM = 100352.00: 7 procs, 14 Scards, 8192 MBytes.

Resolution
If you are experiencing a failure that resembles the above, you may have a problem caused by a corrupt centerplane configuration.

A boot of the domain will often result in a panic.

DO NOT REPLACE PARTS .

The condition can be cleared by power cycling the centerplane (after shutting down all domains) and reconfiguring the platform with an hpost -C on the first domain which is brought up.

The problem has been observed on platforms when hardware service or upgrades are taking place, and system boards have been inserted or power cycled. The problem could also be the result of forcibly exiting (killing) the centerplane reconfiguration hpost improperly.

Note that the escalations state that the root causes are issues fixed by various SSP patches, implying that the best way to avoid the problem is to proactively ensure that SSP patches are at the latest level. But, installing patches while the platform is displaying the problem will not fix the problem. A centerplane reconfiguration is required.

Product
Sun Enterprise 10000 Server

Internal Comments
See escalations 525315 and 525459 for more details.

sysio, centerplane, reconfiguration, hpost
Previously Published As
22901

Change History
Date: 2006-04-19
User Name: 7058
Action: Update Canceled
Comment: *** Restored Published Content *** This document's contents did not change. the only thing that changed were metatags. Deleting working copy. Updated metatags ie: review date, audience, tech areas will stay in tact. Audience cannot be free per fee vs free policy at: http://sunwebcollab.central.sun.com/gm/document-1.9.976125/FvF%20Policy%20and%20Communication%20on%20Free%20Products.pdf
Version: 0
Date: 2006-04-19
User Name: 7058
Action: Accept
Comment:
Version: 0
Date: 2006-04-19
User Name: 101037
Action: Approved
Comment: Looks fine
Version: 2
Product_uuid
29ddef46-0a18-11d6-92de-ae47474f0f6c|Sun Enterprise 10000 Server

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