Sun StorEdge[TM] 3510: Voltage/Temperature status seen as "Absent".

Asset ID:	1-72-1006982.1
Update Date:	2009-02-02
Keywords:

Solution Type Problem Resolution Sure

Solution 1006982.1 : Sun StorEdge[TM] 3510: Voltage/Temperature status seen as "Absent".

Related Items


Sun Storage 3510 FC Array

Related Categories


GCS>Sun Microsystems>Storage - Disk>Modular Disk - 3xxx Arrays

PreviouslyPublishedAs
209654

Symptoms
With the latest firmware 4.15 and sscs 2.3, for a single controller configuration, while checking the show configuration output, under "Enclosure component status", we can see the status as:-

* enclosure-status
Ch  Id Chassis Vendor/Product ID    Rev  PLD  WWNN             WWPN
-------------------------------------------------------------------------------
2  12 07EBD8  SUN StorEdge 3510F A 1080 1000 204000C0FF07EBD8 214000C0FF07EBD8
Topology: loop(a)  Status:      OK
3  12 07EBD8  SUN StorEdge 3510F D 1080 1000 204000C0FF07EBD8 224000C0FF07EBD8
Topology: loop(b)  Status:      OK
Enclosure Component Status:
Type Unit Status   FRU P/N   FRU S/N   Add'l Data
------------------------------------------------------------------
Fan 0    OK       370-5398  113511     --
Fan 1    OK       370-5398  113511     --
Fan 2    OK       370-5398  113445     --
Fan 3    OK       370-5398  113445     --
PS 0    OK       370-5398  113511     --
PS 1    OK       370-5398  113445     --
Temp 0    OK       370-5535  07EBD8     temp=18
Temp 1    OK       370-5535  07EBD8     temp=20
Temp 2    OK       370-5535  07EBD8     temp=21
Temp 3    OK       370-5535  07EBD8     temp=22
Temp 4    OK       370-5535  07EBD8     temp=23
Temp 5    OK       370-5535  07EBD8     temp=23
Temp 6    Absent
Temp 7    Absent
Temp 8    Absent
Temp 9    Absent
Temp 10   OK       370-5398  113511     temp=25
Temp 11   OK       370-5398  113445     temp=18
Voltage 0    OK       370-5398  113511     voltage=5.120V
Voltage 1    OK       370-5398  113511     voltage=11.800V
Voltage 2    OK       370-5398  113445     voltage=5.100V
Voltage 3    OK       370-5398  113445     voltage=11.750V
Voltage 4    Absent
Voltage 5    Absent
Voltage 6    Absent
Voltage 7    Absent
Voltage 8    Absent
Voltage 9    Absent
Voltage 10   Absent
Voltage 11   Absent
DiskSlot 0    Absent   370-5535  07EBD8     addr=0,led=off
DiskSlot 1    Absent   370-5535  07EBD8     addr=1,led=off
DiskSlot 2    Absent   370-5535  07EBD8     addr=2,led=off
DiskSlot 3    Absent   370-5535  07EBD8     addr=3,led=off
DiskSlot 4    Absent   370-5535  07EBD8     addr=4,led=off
DiskSlot 5    Absent   370-5535  07EBD8     addr=5,led=off
DiskSlot 6    Absent   370-5535  07EBD8     addr=6,led=off
DiskSlot 7    OK       370-5535  07EBD8     addr=7,led=off
DiskSlot 8    OK       370-5535  07EBD8     addr=8,led=off
DiskSlot 9    OK       370-5535  07EBD8     addr=9,led=off
DiskSlot 10   OK       370-5535  07EBD8     addr=10,led=off
DiskSlot 11   OK       370-5535  07EBD8     addr=11,led=off
Temperature sensors 6-9 are having status "Absent" and so does the Voltage sensors 6-11.
No events generated and the array works fine and while checking the show configuration output, this can alarm the customers.

Resolution
This issue is been filed as a product defect and is being investigated by the engineering.

Relief/Workaround
In the interim, please ignore the status, unless there are some events regarding temperature or voltage logged in the event logs.

Product
Sun StorageTek 3510 FC Array

Internal Comments
For internal Sun use only.

See Bug ID 6459746
Escalations 1-20418542 and 1-18627521
3510, minnow, voltage, temperature, ABSENT, sscs, sccli
Previously Published As
87640

Change History
Date: 2006-11-15
User Name: 97961
Action: Approved
Comment: Publishing. No further edits required.
Version: 4
Date: 2006-11-15
User Name: 97961
Action: Accept
Comment:
Version: 0

Attachments

This solution has no attachment