Asset ID:	1-72-1006656.1
Update Date:	2009-09-14
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1006656.1 :   Sun StorEdge [TM] 9900 Graph-Track 7.x not supported on Sun StorEdge [TM] 9910, Sun StorEdge [TM] 9960, Sun StorEdge [TM] 9970 System or Sun StorEdge [TM] 9980 System platforms  


PreviouslyPublishedAs
209280

Symptoms
Customers will observe installation problems attempting to install the graph track agent on the SVP of these arrays.

Resolution
Graph Track 7.x is not supported with SE9900 (SE9910,SE9960) or SE9900V (SE9970,SE9980)and is ONLY supported with SE9990 and SE9985 storage arrays.

Relief/Workaround
There is no workaround for this issue. For SE9900 and SE9900V storage arrays, customer is limited to using Pre Graph Track 7.0 versions.

Additional Information
Article ID:
Patch ID:
FIN/FCO/ECO:
Customer URL: sunsolve.sun.com
Internal URL: sunsolve.central.sun.com
OS: N/A
OS Version: N/A
Platform: N/A
Architecture:
Product Name: 9970/80 (Blacklight)
Product Version: S/W
Tech Area: Network Storage HW
Comments:

Product
Sun StorageTek 9990 System
Sun StorageTek 9985 System
Sun StorageTek 9980 System
Sun StorageTek 9970 System
Sun StorageTek 9960 System
Sun StorageTek 9910
Sun StorageTek 9900V Series Array

Internal Comments
Service Request ID: 65017789
Escalation ID: 1-17031780
Solution ID: 1-17059699
Owner GEO: AMER
Customer GEO: AMER

graph track, 7.0, HDS, 9910, 9960, 9980, 9970, 9900V, 9900, agent
Previously Published As
85625

Change History
Date: 2006-07-07
User Name: 31620
Action: Approved
Comment: Verified Metadata - ok
Verified Keywords - ok
Verified still correct for audience - currently set to contract
Audience left at contract as per FvF at
http://kmo.central/howto/content/voyager-contributor-standards.html
Checked review date - currently set to 2007-05-16
Checked for TM - added appropriate for multiple products in title
Publishing under the current publication rules of 18 Apr 2005:
Version: 3
Date: 2006-07-06
User Name: 31620
Action: Accept
Comment:
Version: 0
Date: 2006-07-06
User Name: 34660
Action: Approved
Comment: Sending for final review. I've made minor changes.

I will also raise a KGAP as there is scope for a broader document to detail what performance monitoring software is available for the various arrays , to whom and what for. The question occurs on support aliases.
Version: 0
Date: 2006-07-06
User Name: 34660
Action: Accept
Comment:
Version: 0
Date: 2006-07-05
User Name: 124974
Action: Approved
Comment: Please review
Version: 0
Date: 2006-05-16
User Name: 124974
Action: Migrated
Comment: apollo 1-17059699 2006-05-15
Version: 0
Product_uuid
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System
73084edc-dc32-11d9-8a74-080020a9ed93|Sun StorageTek 9985 System
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System
2a94fb3c-0a18-11d6-90a8-c9c08656284f|Sun StorageTek 9960 System
2a918ae2-0a18-11d6-834a-c679537eebe7|Sun StorageTek 9910
f55c65ae-16a0-11d7-82ad-99701a4c6e31|Sun StorageTek 9900V Series Array

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