Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Problem Resolution Sure Solution 1006380.1 : Sun StorEdge[TM] 6130 Configuration Services: "The operation cannot complete because you did not provide a valid password."
PreviouslyPublishedAs 208951 Symptoms When using Sun StorEdge[TM] 6130 (SE6130) Configuration Services to administer an array, the operation fails with the following error: ______________________________________________________________________ | | (X) Error | ... (some operation failed) ... | The operation cannot complete because you did not provide a valid password. |______________________________________________________________________ PROBLEM REPRODUCTION : With SE6130 Host Installation Software V1.1 (GA Version), SE6130 Configuration Services 3.0 - 2.1.3 (2004/11/23), the following behavior is observed: 1. Register an array. ______________________________________________________________________ | | > SE6130 Configuration Services | > Array Summary (click "Register Array ..." button) | > Array Registration | ____________________ | *Management Path: |xxx.xxx.xxx.xxx_____| | ____________________ | Root Password: |____________________| | ____________________ | Verify Password: |____________________| |______________________________________________________________________ 2. Regardless of whether the password matches the array password, as long as the management path is correctly entered, this operation always succeed: ______________________________________________________________________ | | (i) xxx.xxx.xxx.xxx created successfully |______________________________________________________________________
3. Now, if the user attempts any operation that requires modification to the array's configuration, for example: deleting a volume , the management host will need to use the password to login to the array in order to issue the command. The attempt then fails with: ______________________________________________________________________ | | (X) Error | The volume could not be deleted. | The operation cannot complete because you did not provide a valid password. |______________________________________________________________________ 4. If the user attempts to Change Array Password (which would not solve the problem): ______________________________________________________________________ | | > SE6130 Configuration Services | > Administration | > General Setup (click "Manage Passwords ..." button) | > Manage Passwords | | (o) Change Array Password | ____________________ | *Old Password: |XXXXXXXX____________| | ____________________ | *New Password: |XXXXXXXX____________| | ____________________ | *Verify New Password: |XXXXXXXX____________| | | ( ) Update Array Password in Array Registration Database | | Use this option to synchronize the value of the array password | stored in the array registration database with the value set | on the array. If the values do not match, you will not be able | to perform modification operations on the array. This condition | is caused by | a) registering the array without a password or with an | incorrect password, or | b) changing the array password using another Management Station. | ____________________ | *New Password: |____________________| | ____________________ | *Verify New Password: |____________________| |______________________________________________________________________
5. If user enters the correct array password as the Old Password field, the user will get an error: ______________________________________________________________________ | | (X) Old password is not the same as the registered password. | The modification attempt failed. |______________________________________________________________________
6. If user enters the same password as when the user registered the array, which was not the same as the correct array password, this fails with the error: ______________________________________________________________________ | | (X) The operation cannot complete because you did not provide a valid password. | The modification attempt failed. |______________________________________________________________________
Resolution Use the Update Array Password in Array Registration Database option to synchronize the management host's stored password to be the same as the array's stored password: ______________________________________________________________________ | | > SE6130 Configuration Services | > Administration | > General Setup (click "Manage Passwords ..." button) | > Manage Passwords | | ( ) Change Array Password | ____________________ | *Old Password: |____________________| | ____________________ | *New Password: |____________________| | ____________________ | *Verify New Password: |____________________| | | (o) Update Array Password in Array Registration Database | | Use this option to synchronize the value of the array password | stored in the array registration database with the value set | on the array. If the values do not match, you will not be able | to perform modification operations on the array. This condition | is caused by | a) registering the array without a password or with an | incorrect password, or | b) changing the array password using another Management Station. | ____________________ | *New Password: |XXXXXXXX____________| | ____________________ | *Verify New Password: |XXXXXXXX____________| |______________________________________________________________________ Additional Information Should you forget your array password, you will need to contact Sun Support Services for assistance in resetting it. Product Sun StorageTek 6130 Array (SATA) Sun StorageTek 6130 Array Internal Comments For internal Sun use only. - If the user forgot the array password, an engineer will need to be sent onsite to run the clrpw utility. Details on this utility can be found at: http://tsc-storage.us.oracle.com/products/SE6130/Tools.html - SIG Version 1.2 Build 2 has since mitigated the confusion described above. Now if the password mismatched, it will prompt for the password. SE6130, 6130, treefrog, invalid password, password Previously Published As 80842 Change History Date: 2005-10-13 User Name: 71396 Action: Approved Comment: Performed final review of article. Updated trademarking and product name. Publishing. Version: 6 Date: 2005-10-13 User Name: 71396 Action: Accept Comment: Version: 0 Date: 2005-10-13 User Name: 37842 Action: Approved Comment: Changes look good. Version: 0 Date: 2005-10-13 User Name: 37842 Action: Accept Comment: Version: 0 Attachments This solution has no attachment |
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