Sun Ray[TM] Client: How to unhang a session

Asset ID:	1-72-1004650.1
Update Date:	2011-03-16
Keywords:

Solution Type Problem Resolution Sure

Solution 1004650.1 : Sun Ray[TM] Client: How to unhang a session

Related Items


Sun Ray Hardware
 Sun Ray Hardware
 Sun Ray Hardware
 Solaris SPARC Operating System
 Sun Ray Hardware
 Sun Ray Hardware

Related Categories


GCS>Sun Microsystems>Desktops>Desktop Virtualization>Sun Ray Hardware

PreviouslyPublishedAs
206448

Symptoms
The Sun Ray[TM] client suddenly locks up, becoming unresponsive to the system keyboard and mouse.

Resolution
There are several potential ways to get a Sun Ray[TM] out of a locked state, with some being more invasive than others. Thus, it's recommended that the least invasive be employed first, and the most invasive last. Use the terminal keyboard as follows:

Attempt to unhang the client while preserving the current client session, which may contain unsaved changes. From the keyboard, hit the following keys simultaneously: Ctrl+Moon
If the client fails to respond to the above, remove power from the Sun Ray client by unplugging it. This has the same affect as Ctrl+Moon in that it is a soft restart that does not terminate the session on the Sun Ray Server.
If problems still persist, initiate a hard restart by hitting the following keys simultaneously: Ctrl+Alt+Backspace key twice . In about 15 seconds the Sun Ray client login screen should appear and be accessible.

Warning: A hard restart kills the hung session without saving changes. All unsaved changes are thus lost.

Product
Solaris
Sun Ray 1g Ultra-Thin Client
Sun Ray 100 Ultra-Thin Client
Sun Ray 150 Ultra-Thin Client
Sun Ray 1 Ultra-Thin Client
Sun Ray 170 Ultra-Thin Client

Previously Published As
23116

Change History
Date: 2006-01-23
User Name: 31620
Action: Update Canceled
Comment: *** Restored Published Content *** SSH AUDIT
Version: 0
Date: 2006-01-23
User Name: 31620
Action: Update Started
Comment: SSH AUDIT
Version: 0
Date: 2006-01-19
User Name: 31620
Action: Update Canceled
Comment: *** Restored Published Content *** SSH AUDIT
Version: 0
Product_uuid
3285bfa4-224e-11d6-8eb3-843d3a923213|Solaris
17b4fb54-0ee3-11d7-91b0-934b10cdd83f|Sun Ray 1g Ultra-Thin Client
2a1a3906-0a18-11d6-99bc-99a2ccb5e0fb|Sun Ray 100 Ultra-Thin Client
2a1f4cc0-0a18-11d6-99d7-dc92ef4207a7|Sun Ray 150 Ultra-Thin Client
2a10261e-0a18-11d6-8686-ca682ff2e4cc|Sun Ray 1 Ultra-Thin Client
122e905b-cc49-11d8-ab52-080020a9ed93|Sun Ray 170 Ultra-Thin Client

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