Asset ID:	1-72-1004056.1
Update Date:	2009-09-15
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1004056.1 :   Sun StorEdge[TM] 9900 series: Unable to de-install parity group or ldev. SVP message SVP3608W  


PreviouslyPublishedAs
205656

Symptoms

Throughout using Hitachi RAID Manager Shadow Copy Provider for Microsoft? Volume Shadow Copy Service (VSS) you require to run following command: raidvchkset -g {group} -vg idb within Hitachi RAID Manager (CCI)on Microsoft? Windows 2003.

Once you have done this for a ldev you might be unable to de-install this ldev and the related parity group.
If you try to release the invisible flag from the ldev through the raidvchkset command you will get reply as below:
"# raidvchkset -g snap -vg
raidvchkset: [EX_ENPERM] Permission denied with the LDEV"

This applies for SE9970 and SE9980 with with microcode above 21-08-XX where Open LDEV Guard does not need to be licenced.

Resolution

You will need to install an emergency license key for Open LDEV Guard on the storage subsystem.
This will enable the raidvchkset -g {group} -vg command to release all guarding flags therefore enable inquiry, read capacity, read, write and set retenention time = 0.

Once you have released above flags you will be able to de-install the ldev and the related parity group.

In order to obtain an emergency license key for Open LDEV Guard log a service request at Sun Support Service including model and serial number of the SE9900 series.

Additional Information

Please refer to Hitachi RAID Manager Shadow Copy Provider for Microsoft? Volume Shadow Copy Service (VSS)Installation Guide, and Hitachi Command Control Interface (CCI)User and Reference Guide, and Open LDEV Guard User?s Guide

Product
Sun StorageTek 9900 ShadowImage In-System Replication
Sun StorageTek 9990 System
Sun StorageTek 9985 System
Sun StorageTek 9980 System
Sun StorageTek 9970 System
Sun StorageTek 9960 System
Sun StorageTek 9910
Sun StorageTek 9900V Series Array
Sun StorageTek 9990
Sun StorageTek 9900 Series LDEV Guard Software
Sun StorageTek 9900 Series LDEV Guard (Open) Software

Internal Comments

Refer to Escalation 1-16933849.

SE9900 Emergency License Key Requests at http://pts-storage.west/products/T99x0/licenses.html.

open ldev guard, se9900, se9990, se9985, se9980, se9970, se9960, se9910, Volume Shadow Copy Service, RAID Manager, CCI
Previously Published As
85948

Change History
Date: 2006-07-24
User Name: 95826
Action: Approved
Comment: fixed typo.
Minor change, ok to go.
Publishing.
Version: 5
Date: 2006-07-24
User Name: 95826
Action: Accept
Comment:
Version: 0
Date: 2006-07-24
User Name: 87848
Action: Approved
Comment: minor change by updater, approved
Version: 0
Date: 2006-07-12
User Name: 87848
Action: Accept
Comment:
Version: 0
Date: 2006-07-07
User Name: 90779
Action: Approved
Comment: Just added procedure how to obtain an emergency license key for Open LDEV Guard.
Version: 0
Date: 2006-07-06
User Name: 31620
Action: Rejected
Comment: Hi Oliver,

Can you please indicate how a person would get an emergency license key for Open LDEV Guard ?

Other than that, I have check the doc and it is ready to go.


Verified Metadata - ok
Verified Keywords - ok
Verified still correct for audience - currently set to contract
Audience left at contract as per FvF at
http://kmo.central/howto/content/voyager-contributor-standards.html
Checked review date - currently set to 2007-06-14
Checked for TM - ok
Will be published under the current publication rules of 18 Apr 2005:
Version: 0
Date: 2006-07-05
User Name: 31620
Action: Accept
Comment:
Version: 0
Date: 2006-07-05
User Name: 124974
Action: Approved
Comment: Excellent
Version: 0
Date: 2006-07-05
User Name: 124974
Action: Accept
Comment:
Version: 0
Date: 2006-07-03
User Name: 90779
Action: Approved
Comment: Please review
Version: 0
Date: 2006-06-14
User Name: 90779
Action: Created
Comment:
Version: 0
Product_uuid
590124a6-1b6f-4082-bb2c-c8d209ec464a|Sun StorageTek 9900 ShadowImage In-System Replication
15644879-f179-11d8-ab63-080020a9ed93|Sun StorageTek 9990 System
73084edc-dc32-11d9-8a74-080020a9ed93|Sun StorageTek 9985 System
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System
2a94fb3c-0a18-11d6-90a8-c9c08656284f|Sun StorageTek 9960 System
2a918ae2-0a18-11d6-834a-c679537eebe7|Sun StorageTek 9910
f55c65ae-16a0-11d7-82ad-99701a4c6e31|Sun StorageTek 9900V Series Array
fdd3c089-9dc2-11da-85b4-080020a9ed93|Sun StorageTek 9990
a1974fd3-c363-494e-a99c-f4f1265cd30e|Sun StorageTek 9900 Series LDEV Guard Software
4a05f1ff-e47c-11d7-82d3-080020a9ed93|Sun StorageTek 9900 Series LDEV Guard (Open) Software

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