StorEdge L20/L40/L60 - Configuration of Mail Slot is Reset After Upgrading Robotics Firmware

Asset ID:	1-72-1004045.1
Update Date:	2011-04-06
Keywords:

Solution Type Problem Resolution Sure

Solution 1004045.1 : StorEdge L20/L40/L60 - Configuration of Mail Slot is Reset After Upgrading Robotics Firmware

Applies to:

Sun Storage L20 (StorEdge-OEM) Tape Library - Version: Not Applicable and later   [Release: N/A and later ]
Sun Storage L40 (StorEdge-OEM) Tape Library - Version: Not Applicable and later    [Release: N/A and later]
Sun Storage L60 (OEM) Tape Library - Version: Not Applicable and later    [Release: N/A and later]
All Platforms
Checked for relevance on 28-Jan-2011.

Symptoms

Symptoms
Sun StorEdge[TM] L20/L40/L60: configuration of mail slot is reset after upgrading robotics firmware.

After upgrading robotics firmware (patch 111972-xx) of Sun StorEdge[TM] L20/L40/L60, tldcd daemon of VERITAS NetBackup detected the followings when the backup process started.

Jan 22 18:22:57 dbs001 tldcd[2736]: [ID 375195 daemon.error] TLD(0) 40 is an invalid slot

Jan 22 18:22:57 dbs001 ltid[2673]: [ID 362845 daemon.error] Request for media ID DU0015 is being rejected because it cannot be found in designated slot.

After reviewing the tape library settings, it was found that configuration setting of mail slots of Sun StorEdge L20/L40/L60 was reset as factory default.

Changes

Upgrading Robotics Firmware

Cause

{CAUSE}

Solution

Resolution
This is not an issue, but and expected specification.

After upgrading robotics firmware, library configuration settings will revert back to the factory defaults. So before upgrading robotics firmware, it is highly recommended to take note of current settings of Sun StorEdge L20/L40/L60. Then after upgrading the firmware, manually set the appropriate values via library's front panel again before starting VERITAS NetBackup settings.

Note: This is not a VERITAS NetBackup issue, but Sun StorEdge L20/L40/L60's specification.

Internal Comments
This fact is described on page 4-44 of
"Tape Library Models 2/20, 4/40, and 6/60 User's Guide Edition 3".

Page 4-44:

Upgrading Firmware

Note
After upgrading firmware, library configuration settings will revert back to
the factory defaults, which could affect remote management. For a complete list,
see Table 3-2, Default Configuration Settings, on page 3- 4.

L20, L40, L60, 111972, mail slot, cartridge access port, CAP, NetBackup, robotic, firmware, tldcd
Previously Published As 85461

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