Asset ID:	1-72-1003647.1
Update Date:	2010-08-31
Keywords:

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Solution Type  Problem Resolution Sure

Solution  1003647.1 :   Sun StorEdge[TM] 6x20: Can't see all arrays from GUI or using CLI  


PreviouslyPublishedAs
205150

Symptoms
The 'sscs list array' or similar output from the GUI does not identify all arrays present or some times none of them.

When hardware and network issues are not present, however some arrays still cannot be seen.

A refresh process at the SP is the first option that has to be tried.If that does'nt solve we have to force the sp to reconfigure its list of devices to recover the "lost" arrays.

Resolution

From SP:
1)  cd /opt/se6x20/cli/bin
2) [sp0]# ./sscs login -h sp0 -u storage
3)Enter password.
4) [sp0]# ./sscs list array
Array: array00
Ouput only shows array00 and not array01.
5) Restart the se6000 services:
[sp0]# /opt/se6x20/bin/restart_se6000
Requesting WBEM And Tomcat Services To Be Restarted
Please Wait...
WBEM And Tomcat Services Have Been Restarted
[sp0]#
6) Repeat steps 1-4 above.
Output from the sscs list command should identify the arrays
If this doesn't work try the following:
From SP
a) /opt/SUNWstade/sysbin/config_solution -m 6920 -t sun1 (substitute 6920 with your 6x20)
b) /opt/SUNWstade/bin/rasagent -d2
c) Repeat steps 5,6 followed by 1-4.
Output from the sscs list command should now identify the arrays.

Product
Network Storage
Sun StorageTek 6320 System
Sun StorageTek 6920 System

sscs, array, refresh, se6000, se6x20, list, 6920, 6320, services, restart
Previously Published As
80992

Change History
Date: 2005-09-19
User Name: 71396
Action: Approved
Comment: Performed final review of article.

No changes required.

Publishing.
Version: 11
Date: 2005-09-14
User Name: 71396
Action: Accept
Comment:
Version: 0
Date: 2005-09-14
User Name: 37842
Action: Approved
Comment: Add 6920 to product list.
looks good.
Version: 0
Date: 2005-09-14
User Name: 37842
Action: Accept
Comment:
Version: 0
Date: 2005-09-14
User Name: 157909
Action: Approved
Comment: Hi ,

Modified the problem statement and added additional steps a,b and c in the document.

Please review and publish.
Version: 0
Date: 2005-09-14
User Name: 157909
Action: Update Started
Comment: Need to update the document with additional steps in case the the workaround given in this document doesn't work
Version: 0
Date: 2005-08-17
User Name: 25440
Action: Approved
Comment: Publishing.
Version: 8
Date: 2005-08-17
User Name: 25440
Action: Accept
Comment:
Version: 0
Date: 2005-08-17
User Name: 37842
Action: Approved
Comment: Looks good.
Version: 0
Date: 2005-08-16
User Name: 37842
Action: Accept
Comment:
Version: 0
Date: 2005-08-16
User Name: 71066
Action: Approved
Comment: Please review the following modifications I've done on this doc:

- Removed the steps 5-7 and replaced them with the step 5 only. Reason is because we shouldn't use directly the /etc/init.d/init.se6000 script but instead use the /opt/se6x20/bin/restart_se6000 script.
- Added "Sun StorEdge 6320 System" into the Products.
- Added "Administration" into the Technology Areas.
- Added the keywords "services, restart".

Thanks
Nicolas
Version: 0
Date: 2005-08-16
User Name: 71066
Action: Update Started
Comment: Need modifications.
Version: 0
Date: 2005-08-10
User Name: 71396
Action: Approved
Comment: No changes required.

Publishing.
Version: 5
Date: 2005-08-08
User Name: 71396
Action: Accept
Comment:
Version: 0
Date: 2005-08-08
User Name: 109562
Action: Approved
Comment: Added examples and text (some modifications of existing text made)
Version: 0
Date: 2005-08-08
User Name: 109562
Action: Accept
Comment:
Version: 0
Date: 2005-08-08
User Name: 133740
Action: Approved
Comment: Some comments were included to clarify conditions for this issue.
Version: 0
Date: 2005-05-02
User Name: 71396
Action: Rejected
Comment: Please do a little more to this document to give the people who will be using it some more understanding of what happened, why it happened and why this fix or procedure worked. It is great that you have the step by step, but not everyone may understand just the way it is.

Also, if this only applies to the 6920, please change the title and references to 6x20 to 6920. If it applies to more than just the 6920, you need to specify each specific product in the product area.

When you've made the changes, please send back to tech review.
Version: 0
Date: 2005-04-25
User Name: 71396
Action: Accept
Comment:
Version: 0
Date: 2005-04-25
User Name: 88218
Action: Approved
Comment: Document good
Version: 0
Date: 2005-03-30
User Name: 88218
Action: Accept
Comment:
Version: 0
Date: 2005-03-29
User Name: 133740
Action: Approved
Comment: This procedure was sucesfully to refresh se6x20 array configuration when CLI / GUI can't see array trays.
Version: 0
Date: 2005-03-29
User Name: 133740
Action: Approved
Comment: This procedure was sucesfully to refresh se6x20 array configuration when CLI / GUI can't see array trays.
Version: 0
Date: 2005-03-29
User Name: 133740
Action: Approved
Comment: This procedure was sucesfully
Version: 0
Date: 2005-03-29
User Name: 133740
Action: Created
Comment:
Version: 0
Product_uuid
aea70032-21a1-11d6-900d-e576a4de8318|Network Storage
4de60cc2-a08e-4610-b8bf-6a1881cb59c6|Sun StorageTek 6320 System
67794720-356d-11d7-8ef2-ce2ac2bc9136|Sun StorageTek 6920 System

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