Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type Problem Resolution Sure Solution 1001492.1 : "Lost Frame 0x14" errors with 18GB FC drives in Sun StorEdge[TM] A5X00's and Sun Enterprise[TM] 3500's
PreviouslyPublishedAs 202046 Symptoms Those customers who are installing the new 18GB FC drives (Seagate ST118273FC) into their A5X00 and E3500 environments MUST have the latest A5X00 patch set applied if they don't then explicitly errors of the form... unix: sf0: Lost Frame (write) got 0x14 al_pa 0xe2 unix: WARNING: /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@w2100002037175d3d,0 (ssd2): unix: SCSI transport failed: reason 'incomplete': retrying command and unix: sf6: Lost Frame (write) got 0x14 al_pa 0x72 unix: sf4: Lost Frame (write) got 0x14 al_pa 0x72 unix: sf6: Lost Frame (write) got 0x14 al_pa 0x72 unix: sf4: Lost Frame (write) got 0x14 al_pa 0x72 unix: last message repeated 1 time unix: sf6: Lost Frame (write) got 0x14 al_pa 0x72 unix: WARNING: /sbus@e,0/SUNW,socal@d,10000/sf@0,0/ssd@w22000020371745d7,0 (ssd140): unix: disk not responding to selection will almost certainly be observed in the console and the /var/adm/messages file. Please note the "0x14" element of the error, this is the key element of the error that makes it clear that this is not likely to be broken hardware and that this is at the device driver level, i.e. support for the device being accessed is missing from the driver being used to send I/O to it. Resolution Support for the 18GB FC drive is included in the ssd driver patches, although ALL the latest patches as per the Official SSA & A5x00 Software/Firmware Configuration Matrix (Early Notifier 14838) should be installed and not just the ssd patch, the specific ssd patches that include support for the 18GB FC-AL drive (Seagate ST118273FC) are. Solaris[TM] 2.5.1 (HW 8/97 and above) Patch-ID# 104708-16 or higher Product Sun StorageTek A5200 Array Sun StorageTek A5100 Array Sun StorageTek A5000 Array Sun Enterprise 3500 Server Internal Comments Early Notifier 14838 is also available internally to Sun at http://storageweb.eng.sun.com/techmark_site/photon/main/index.html by following the link "Patch and Firmware (Service) Matrix" ssd pln sd_uselabel pln_private pln_attach ssa_disk ssafirmware ssaadmSynopsis: SunOS 5.5.1: ssd, pln, soc, ssaadm and ssafirmware patch4204491 ssd: Add Product String for 18G Seagate FC DrivesSolaris 2.6 (all versions)Patch-ID# 105356-08 or higherKeywords: FC-AL seagate timeout mutex ssd bp_residSynopsis: SunOS 5.6: /kernel/drv/ssd patch4204491 ssd: Add Product String for 18G Seagate FC Drives Previously Published As 19525 Change History Date: 2003-11-14 User Name: 81292 Action: Approved Comment: KCCP: OK to publish Version: 0 Date: 2003-11-14 User Name: 90101 Action: Approved Comment: reviewed as part of KM&O KCCP project; content is valid Product_uuid 2a8acc34-0a18-11d6-87ef-bd9528a0b933|Sun StorageTek A5200 Array 2a875298-0a18-11d6-8960-b3c71159a860|Sun StorageTek A5100 Array 2a83ce34-0a18-11d6-8498-8ec5d44f476b|Sun StorageTek A5000 Array 29b720d2-0a18-11d6-9865-e60ab6457390|Sun Enterprise 3500 Server Attachments This solution has no attachment |
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