Relocation of the US HDS Spares Distribution Center for Storage 99xx field returns on or after October 21, 2010.

Asset ID:	1-73-1231323.1
Update Date:	2010-10-11
Keywords:

Solution Type FAB (standard) Sure

Solution 1231323.1 : Relocation of the US HDS Spares Distribution Center for Storage 99xx field returns on or after October 21, 2010.

Applies to:

Sun Storage 9910 System - Version: Not Applicable to Not Applicable - Release: NA to NA
Sun Storage 9960 System - Version: Not Applicable to Not Applicable   [Release: NA to NA]
Sun Storage 9970 System - Version: Not Applicable to Not Applicable   [Release: NA to NA]
Sun Storage 9980 System - Version: Not Applicable to Not Applicable   [Release: NA to NA]
Sun Storage 9985 System - Version: Not Applicable to Not Applicable   [Release: NA to NA]
Information in this document applies to any platform.

Symptoms

Not following the time line for return locations, could cause problems with delivery and return credit for these parts.

Impact

For all HDS FRU returns previously sent back to the Plainfield Indiana HDS location.

Changes to current logistics process need to be followed to ensure proper credit is given for each return to prevent any unnecessary costs to Oracle.

Changes

Contributing Factors

HDS is currently in the process of relocating the US Spares Distribution Center from Plainfield, Indiana to Norman, Oklahoma.

This impacts the following products:

Sun Storage 9910 System
Sun Storage 9960 System
Sun Storage 9970 System
Sun Storage 9980 System
Sun Storage 9985 System
Sun Storage 9985V System
Sun Storage 9990 System
Sun Storage 9990V System

Cause

Root Cause

HDS is currently in the process of relocating the Spares Distribution Center from Plainfield, Indiana to Norman, Oklahoma USA. The new address of the new repair facility is...

   Hitachi Data Systems
   1800 East Imhoff Road
   Norman, OK 73071

Solution

Workaround

No workaround available - see Resolution section.

Resolution

Parts returned to the US spares distribution Center on or after October 21, 2010 should be sent to the new Norman, Oklahoma location.

Some FRUs which are currently in process around the transition date may require a request for a new return pack depending on the expected return date. This applies to all systems and returns which are currently shipped to Indiana, USA.

For any parts which have a Plainfield Return pack, and you will be shipping the part back on or after October 21, 2010 please send an email to [email protected] requesting an UPDATED Norman return pack be sent to you.

Please make note of these important dates regarding spares field returns.

+ Through Sunday, October 17, 2010

All Returnable/Repairable parts will continue to ship out from the depots with the current return pack containing a FedEx Billable Stamp pre-addressed to Hitachi Data Systems in Plainfield, Indiana.

+ Monday, October 18, 2010

All Returnable/Repairable parts will begin to ship out with an UPDATED return pack containing a FedEx Billable Stamp pre-addressed to Hitachi Data Systems in Norman, Oklahoma.

IMPORTANT: Please do not ship any returns back using the Pre-assigned AWB for Norman until October 21, 2010.

+ Thursday October 21, 2010

Begin shipping returns back with the UPDATED Norman return pack only.

For any parts which have a Plainfield Return pack, and you will be shipping the part back on or after October 21, 2010 please send an email to [email protected] requesting an UPDATED Norman return pack be sent to you.

For any parts for which you do not have a return pack, and it will be shipping back on or after October 21, 2010 please send an email to [email protected] requesting a UPDATED Norman return pack be sent to you.

Adherence to these dates provided will ensure that proper credit is given for each return.

Comments

Subscribe to ST9900 up-to-date Alerts by refering the below link;

   http://sejsc.ebay/alerts_via_alias.html

For ST9900 Maintenance Manuals go to;

   http://pts-storage.west/products/T99x0/documentation.html

References

Related URL(s):

   HDS Alert: http://se9990.eng/tech_docs/fab/perf_spike/USPV_065283R2.pdf

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

* http://tns.central/fab

In addition to the above you may email:

* [email protected]

Contacts

Contributor: [email protected]
Responsible Engineer: [email protected]
Responsible Manager: [email protected]
Business Unit Group: NWS (Storage)

Attachments

This solution has no attachment