Recovery - Important Instructions
Step 1
Services must escalate every time they have a customer with this issue.
All 7x10 Systems which fail to boot
must be escalated to the
NAS Backline team
no matter how similar the situation. Each case needs to be escalated to
RPE for evaluation.
All recovery procedures will be driven by RPE.
Step 2
The Backline team should
check BIOS settings (drive and boot order),
ILOM / console settings
and otherwise attempt to correct the issue without
attempting to
modify GRUB or the appliance system software.
Step 3
If unable to do so, the
matter should be escalated to the RPE Appliance team.
The RPE
Appliance team will evaluate on a case by case basis the best overall
action:
1. Instructions for the field and/or customer
so as to
prepare the system for an
attempted recovery by RPE.
2. RPE attends site to carry out a system
reinstall.
3. System returned to a Sun Office and RPE
provided with
access to a separate Sun
server which can be used to
temporarily setup a network
install server and the 7x10
System is reinstalled.
4. CIC (Customer Intensive Care) and swap the
hardware.
Note: The above is an interim process. Regarding the resolution:
The Fishworks engineering team will provide a mechanism for
the field to reinstall
a specific 7x10 System based on the chassis serial number.
The next major release of the 7x10 System Software will address the CRs
related
to system disk resilvering.
Resolution
Upgrade to Q2 2009 also called "2009.Q2".
The Sun Storage 7000 2009.Q2 software release is now publicly
available from the following location:
http://wikis.sun.com/display/FishWorks/Sun+Storage+7000+Series+Software+Updates
The release notes containing a detailed description of all new
features and a list of known issue, It is strongly recommended for
all customers to thoroughly review these release notes prior to
upgrading systems:
http://wikis.sun.com/display/FishWorks/ak-2009.04.10.0.0+Release+Notes
This new version contains many bug fixes which enhance the quality
of the product - with specific emphasis on clustering, networking,
CIFS, and the core I/O path.
More information of this product can be
found at:
http://www.sun.com/storage/disk_systems/unified_storage/7110/support.xml
http://www.sun.com/storage/disk_systems/unified_storage/7210/support.xml
http://www.sun.com/storage/disk_systems/unified_storage/7410/support.xml
the "Software Upgrade" link ends up at a sun download site.