HBK and PUK ordering process for SL8500 and SL3000 (with firmware levels at 3.72 or higher) and SL3000 (all firmware levels).

Asset ID:	1-73-1019657.1
Update Date:	2010-10-21
Keywords:

Solution Type FAB (standard) Sure

Solution 1019657.1 : HBK and PUK ordering process for SL8500 and SL3000 (with firmware levels at 3.72 or higher) and SL3000 (all firmware levels).

Impact

At all firmware versions of the SL3000 and at SL8500 firmware level 3.72 (or higher) follow the procedure noted below to order the HBK and PUK card.

In the unlikely event the HBK card fails, the library will continue to operate for 30 days. During this time the new card can be ordered from logistics, Library Serial Number will be required to program the HBK and PUK card.

If the SL8500 is at 3.11c (or lower) Firmware the HBK card will need to be ordered via the Code A process. The unit Serial Number will also be required for the processing of the replacement HBK card at these code levels.

Contributing Factors

SL8500 (with firmware levels at 3.72 (or higher) requiring an HBK card replacement, or an SL3000 (at any firmware level) requiring a PUK card replacement, follow the ordering procedure listed in this knowledge asset.

Symptoms

There are two methods to detect that the HBK card has failed with code 3.72 (or higher)...

1. the Service Required LED will flash on the front of the library
2. an SNMP trap will be sent every 15 minutes if enabled

Example SNMP trap message;

SNMPv2-SMI::mib-2.1.3.0 = 208127
SNMPv2-SMI::snmpModules.1.1.4.1.0 = STREAMLINE-TAPE-LIBRARY-MIB::slTrapError
STREAMLINE-TAPE-LIBRARY-MIB::slTrapLibrarySerialNumber = ""
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceId = "HBC 660000005"
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceTime = "2007-06-21T17:09:58.084"
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceAddress = "1.0.0.0.0"
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceUserName = "root"
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceInterfaceName = "default"
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceActivity = "syslogd"
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceRequestId = "0"
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceSeverity = "error"
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceResultCode = "<N/A>"
STREAMLINE-TAPE-LIBRARY-MIB::slTrapDeviceFreeFormText = "<10>root: Secure Key (HBK) failed - 29 day(s), 22 hour(s) until shutdown"

Root Cause

Unprogrammed HBK and PUK cards from stock can not be successfully installed in the SL8500 or SL3000. The Frame serial number and associated DWWN must be preprogrammed on the HBK and PUK cards to support the DWWN feature.

Corrective Action

Workaround:

No workaround available - see Resolution section below.

Resolution:

Order preprogramed HBK or PUK card.

Ordering Process:

-Record the SL8500 or SL3000 serial number (needed to program the replacement card).
-Place an order with local logistics planner.
-Send an email to:

[email protected]

-Include the order number in the email as a reference and the Library Serial Number.

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/fab

In addition to the above you may email:

[email protected]

Modification History
Modifications made since initial publication.

17-Jun-2009

Added SL3000 to Synopsis, added gsp_storage alias to ordering process, removed special ordering process for the SL3000 per request from FAB Submitter/Contributor.

17-Mar-2010

changed email address in Resolution section.

Internal Contributor/submitter
[email protected], [email protected]

Internal Eng Responsible Engineer
[email protected] Responsible Manager: [email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Eng Business Unit Group
NWS (Storage)

Internal Sun Alert & FAB Admin Info
02-Oct-2008: Completed draft and sent to Extended Review.
03-Oct-2008: No feedback from Ext Rvw - sending to Publish.
01-Dec-2009: Corrected Product Name to swoRDFish inconsistency.

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