FCO A0290-1: Attempt to upgrade to the latest firmware on the onboard LSI RAID controller on the Sun Blade X6220 fails with error.

Asset ID:	1-73-1019487.1
Update Date:	2010-09-23
Keywords:

Solution Type FAB (standard) Sure

Solution 1019487.1 : FCO A0290-1: Attempt to upgrade to the latest firmware on the onboard LSI RAID controller on the Sun Blade X6220 fails with error.

Impact

Attempt to upgrade onboard LSI RAID controller with latest firmware Gem_Ph10_B2.iso fails with error.

Contributing Factors

Sun Blade X6220 Motherboards (Sun p/n 371-1592) using a B1 version of the LSI Raid controller will experience this issue.

Reference the Affected Customer List via SunFIT via the below URL;

http://sunfit/login

Additionally, a Customer Letter is available via the below URL;

http://sdpsweb.central/FIN_FCO/FCO/A0290-1/SPE/FCO290_Customer_Letter.odt

Symptoms

Using the Gem_Ph10_B2.iso download to upgrade the onboard 1068E chipset firmware fails with Product ID and Vendor ID do not match error.

Root Cause

Changing from B1 to B2 silicon on the disk controller is the confirmed corrective action that resolves this issue. This change was implemented in manufacturing in November of 2007 via ECO WO_37712. This fix was made available in Services via GSAP 4043.

Corrective Action

Target Completion Date: July 31, 2009

Workaround:

No workaround available - see Resolution section below.

Resolution:

Proactively replace 371-1592-12 (or below) with 371-1592-13 (or above) or, if not available, replace with 540-7612-01 (or above).

Identification of Affected Parts (how to):

Customers and/or Sun personnel have two options to determine if the blade has the B1 version of the LSI Raid controller:

1) Reset the blade, enter the LSI BIOS Configuration Utility (Ctrl-C), then select the HBA.
   Select the 3rd option down (Advanced Adapter Properties).
   Check the Chip Revision ID : 02=B1, 04=B2

2) Check the part number of the Motherboard: 371-1592-12 (or below) has the B1 controller,
   371-1592-13 (and above) has the B2 controller.

References:

    BugID: 6685265
    Related URL(s): http://www.sun.com/download/products.xml?id=471e85db
    ECO: WO_37712
    GSAP: 4043

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/fab

For Sun Authorized Service Providers go to:

http://tns.central/SPE/fab/

In addition to the above you may email:

[email protected]

Internal Contributor/submitter
[email protected]

Internal Eng Responsible Engineer
[email protected] Responsible Manager: [email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Eng Business Unit Group
NSG (Network Systems Group)

Internal Sun Alert & FAB Admin Info
30-Jun-2008: Initial Draft out to Tiger Team Review.
22-Jul-2008: Final Draft entered into IBIS but canceled due to IBIS publishing issue.
30-Jul-2008: Created new version in IBIS and sent to Publish.
15-Oct-2008: Added substitution part number in Resolution section.
17-Dec-2009: Replaced Product with Swordfish Nomenclature

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