Disk arrays running firmware versions 6.60 and 7.10 cannot send automated alerts through SDP to the Sun Storage TSC.

Asset ID:	1-73-1019312.1
Update Date:	2010-09-03
Keywords:

Solution Type FAB (standard) Sure

Solution 1019312.1 : Disk arrays running firmware versions 6.60 and 7.10 cannot send automated alerts through SDP to the Sun Storage TSC.

Impact

If a disk array that is being monitored by a Service Delivery Platform (SDP) server is upgraded to 6.60 or 7.10 firmware the SDP server will no longer be able to manage that array, and automated alerts will stop working for that disk array. Sun support personnel can still use SDP to remotely manage the array if they have SANtricity 10.10 installed on their personal computer.

If a disk array is added to an existing Service Delivery Platform (SDP) site, and the array is running 6.60 or 7.10 firmware, the SDP server on-site will not be able to perform an initial discovery of the array. In this case, the array will not be available in SDP Insight or the SDP Browser Based Interface. As a result, remote connections can't be established to manage the array via SDP tunneling.

Contributing Factors

Above listed systems running SANtricity 10.10, and when upgraded to array firmware 6.60 or 7.10, are impacted by this issues.

Symptoms

SDP cannot manage this disk array. This can only occur after an upgrade of the disk array firmware to either 6.60 or 7.10. At that point the SDP site server will no longer be able to see the disk array.

A "not compatible" error is sent to the SDP site server, but this may not be seen by the support personnel or the customer. The net result is the array appears off-line in SDP and the SDP system can no longer accept and process the automated alerts.

Root Cause

The SDP site servers currently run Linux 2.4 kernel, which is no longer supported by Santricity 10.10. Therefore, Santricity 10.10 will not install on the SDP site server, and Santricity 10.10 is required to support controller firmware 6.60 and 7.10.

This will happen to all above listed disk arrays at SDP managed sites which have 6.60 or 7.10 firmware installed, until the SDP team is able to upgrade the site servers to Linux 2.6.

Corrective Action

Workaround

There is no work-around for automated alerts. However, support personnel can still manage these arrays manually using SDP tunneling.

Resolution

A version of the SDP application that is compatible with the Linux 2.6 kernel now exists. A process has been developed to upgrade SDP site units from the Linux 2.4 kernel to the Linux 2.6 kernel. The upgrade process requires action from both the SDP Operations team and the SUN Engineer responsible for the site unit.

Technical support for an SDP upgrade can be requested, by doing one of the following:

1) email [email protected],
2) call the ASR Service Desk: +1-877-364-1940, or
3) open an SR and assign it to the SDP queue: GL-GS-OPS-SDP-BACKLINE.

Please provide these details:

- Customer name and ID, and
- Contact details of the SUN Engineer working the local upgrade

The SDP Operations team will engage the SUN Engineer to schedule the upgrade as it requires a back-up be taken prior to the upgrade and a custom USB image for that customer.

For information about FAB documents, its release processes, implementation strategies and billing information, go to the following URL:

http://tns.central/fab

For Sun Authorized Service Providers go to:

http://tns.central/SPE/fab/

In addition to the above you may email:

[email protected]

Modification History
Changes made since initial publication.

18-Jan-2010

Republished as Resolved

Internal Contributor/submitter
[email protected]

Internal Eng Responsible Engineer
[email protected] Responsible Manager: [email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Eng Business Unit Group
NWS (Storage)

Internal Sun Alert & FAB Admin Info
04-Jun-2008: Completed initial draft and sent to Extended Review.
06-Jun-2008: Incorporated all feedback from Ext Rvw - sending to Publish.
17-Dec-2009: Replaced Product with Swordfish Nomenclature
12-Jan-2010: Corrected Product Name to swoRDFish inconsistency and changed visibility from Internal to Partner.
18-Jan-2010: Changed from Preliminary to Resolved and republished per input form Resp Eng.

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