Sun System Handbook - ISO 3.4 June 2011 Internal/Partner Edition | |||
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Solution Type FAB (standard) Sure Solution 1001315.1 : 4GB Tyco Cables Can Be Damaged If Not Properly Removed
PreviouslyPublishedAs 201776 Product Sun StorageTek 6940 Array Sun StorageTek 6140 Array Sun StorageTek 6540 Array Part
Impact 4GB Tyco expansion cables have a latch which needs to be pushed inwards before the cable can be safely removed from either an expansion or controller tray. Failure to remove them properly could result in a damaged cable. Symptoms Visible damage to the cable may or may not be evident. A damaged cable could break one of the two redundant drive channels. The redundancy of the drive channels can be verified by examining the "Drive Channel" section of the "storageArrayProfile.txt" from SupportData. This could manifest itself by poor and/or irregular performance. There are two types of expansion cables: 2GB (Molex) and 4GB (Tyco). Only the Tyco cable is affected. The Molex cable is extracted by depressing a tab before pulling it out, much the same as other ST6140 FRUs. By contrast the Tyco cable has a latch that cannot be depressed but only pushed towards the array. The Tyco cable is also ribbed for stress relief where the cable enters the connector. Root Cause The removal of this cable FRU is different from all the other FRUs in this array. As such, it is reasonable to assume that Field Service people may attempt to remove the cable improperly. Workaround To properly remove the cable:
Note 1: Due to the close placement of the components in the rear of the ST6140, it may be necessary to push the latch with a small screwdriver instead of your index finger. Note 2: Due to the inversion of FRUs between the A (left) and B (right) sides, the latch may be either on the top (B) or bottom (A). Resolution The O.E.M. (Engenio) is modifying the CSM2 tray sheet metal to allow for easier access to the latch. Previously Published As 102505 Internal Contributor/submitter [email protected] Internal Eng Business Unit Group KE Authors Internal Eng Responsible Engineer [email protected] Internal Kasp FAB Legacy ID 102505 Internal Sun Alert & FAB Admin Info Critical Category: Significant Change Date: Avoidance: Workaround Responsible Manager: null Original Admin Info: null Product_uuid 19094ba1-f4d2-11da-ac3d-080020a9ed93|Sun StorageTek 6940 Array 8ac7dca5-a8bd-11da-85b4-080020a9ed93|Sun StorageTek 6140 Array e35cfcfc-a31a-11da-85b4-080020a9ed93|Sun StorageTek 6540 Array Attachments This solution has no attachment |
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