Installation of IBM Gen 4 drives into SL8500 requires 3.77 microcode on the library and early drives were incorrectly mounted.

Asset ID:	1-73-1000961.1
Update Date:	2010-08-27
Keywords:

Solution Type FAB (standard) Sure

Solution 1000961.1 : Installation of IBM Gen 4 drives into SL8500 requires 3.77 microcode on the library and early drives were incorrectly mounted.

Related Items


Sun StorageTek SL8500 Modular Library System
 Sun Storage L8500 Tape Library

Related Categories


GCS>Sun Microsystems>Sun FAB>Standard>Reactive

PreviouslyPublishedAs
201278

Product
Sun StorageTek L8500 Tape Library
Sun StorageTek StreamLine SL8500

Impact

Unable to mount tapes to drives during installation.

In some cases the IBM drive does not secure the cartridge quick enough when the library delivers the cartridge. If the drive does not secure the cartridge prior to the library retracting the gipper the cartridge can "bounce" out of the throat of the drive. This leaves the cartridge in an unknown location resulting in a failed mount.

Contributing Factors

The Sun StorageTek SL8500 with the Sun StorageTek IBM Gen 4 (LTO4-IB4FC-SL85Z) installed is impacted by this issue.

Symptoms

Symptom will be Failed Mounts to the drive. In some instances the mount can fail with Error 6 on drive operator panel.

Minimum Code required for IBM Gen 4 support in SL8500 is 3.77. Initial shipments of IBM Gen 4 drives on SL8500 trays were installed in the wrong mounting location. These drives were not mounted into the "LTO" holes, causing failed puts to the drives.

Root Cause

Manufacturing instructions were incorrect, instructing operators to install the drive in the incorrect location. Mounting instructions in manufacturing have been corrected. In addition, a change was added to the library code (3.77) to hold the cart long enough for the drive to secure the cartridge.

Resolution

During installation check and remediate for both of the below;

Drives that are mounted in the wrong location will need to be moved to the correct location. The correct is label "LTO". For removal and replacement procedures use the Replaceable Parts Catalog located on CRC.
3.77 microcode is required for the SL8500 and can be downloaded from CRC.

A complete list of affected shipments can be viewed via the below (internal only) URL;

http://sdpsweb/FIN_FCO/FAB/103025/Affected_Shipments.ods

Note: Depending on your browser settings, this file may appear as garbage on your screen. If this occurs you should do a File -> Save Page As, then open the file locally.

Previously Published As
103025
Internal Comments

Questions about this asset should be addressed to the Responsible Engineer listed in the Contacts section of this Field Action Bulletin.

Related Information

Service Request: 65586095

Internal Contributor/submitter
[email protected]

Internal Eng Business Unit Group
KE Authors

Internal Eng Responsible Engineer
[email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Kasp FAB Legacy ID
103025

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date: 2007-08-07
Avoidance: Service Procedure
Responsible Manager: [email protected]
Original Admin Info: WF - recvd submission and began initial draft. - Joe 8/2/07
WF - draft approved by submitter, sending to Ext Rvw. - Joe 8/3/07
WF - no feedback from Ext Rvw, awtg info from sponsor of if
3.77 microcode released yesterday. - Joe 8/7/07
WF - 3.77 microcode released so removed statement about Tier 3
support providing it until it GAs. Sending to Publish. - Joe 8/7/07
Product_uuid
64ad63f1-7ea8-11d8-9e3a-080020a9ed93|Sun StorageTek L8500 Tape Library
885cbe90-bdf8-11db-8069-080020a9ed93|Sun StorageTek StreamLine SL8500

Attachments

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