Hi-Track version 8.4 can hang in a continuous "Phone Home" loop.

Asset ID:	1-73-1000883.1
Update Date:	2010-09-01
Keywords:

Solution Type FAB (standard) Sure

Solution 1000883.1 : Hi-Track version 8.4 can hang in a continuous "Phone Home" loop.

Related Items


Sun Storage 9970 System
 Sun Storage 9910 System
 Sun Storage 9960 System
 Sun Storage 9980 System

Related Categories


GCS>Sun Microsystems>Sun FAB>Standard>Controlled Proactive

PreviouslyPublishedAs
201169

Product
Sun StorageTek 9910
Sun StorageTek 9960 System
Sun StorageTek 9970 System
Sun StorageTek 9980 System

Impact

A bug identified in Hi-Track version 8.4, can cause Hi-Track to initiate a continuous phone home telephone call loop to the configured PC Collector(s). The PC Collectors are also known as Site1 and Site2 in the Hi-Track front application "Site Information" screen. The continuous call home loop can result in a denial of access situation, for any other SE99x0 units trying to connect to the same PC Collector(s), that the SE99x0 unit hung in the call home loop is continually connecting to.

Resolution

To verify if a particular SE99x0 unit may be impacted by this issue, please review the SCCC Hi-Track summary page URL.

http://se9900.emea.sun.com/se9900hitrack/

A SE99x0 unit serial number or Site ID will need to be input to view the Hi-Track summary page.

All SE99x0 units that have Hi-Track 8.4 installed need be upgraded promptly to a later Hi-Track version. As of the release date of the FIN the recommended Hi-Track version to install is Hi-Track version 8.F.

Hi-Track version 8.F is available for download via the following URL.

http://se9990.eng/ecn.html#HI-TRACK-ECN'S

Previously Published As
101945
Internal Comments

This issue has been seen to primarily impact the 9900V array types, (SE9970 and SE9980). The SE9910 and SE9960 array types can also be impacted. However, as the SVP's in the SE9910 and SE9960 models are rebooted on a daily basis, the impact is less severe and prolonged compared to the 9900V models, so consequently it may go unnoticed.

The SCCC - Storage team will, at a yet to be determined date, release Proactive SES notifications. This will result in Radiance cases being generated, for those SE99x0 units known to have Hi-Track version 8.4 installed.

Abbreviations used in this FIN.

PC : Personal Computer

SVP : SerVice Processor

Related Information

URL: http://se9990.eng/HECN/94ht045.pdf
http://se9990.eng/ecn.html#HI-TRACK-ECN
http://se9900.emea.sun.com/se9900hitrack/

Internal Contributor/submitter
[email protected]

Internal Eng Business Unit Group
KE Authors

Internal Eng Responsible Engineer
[email protected]

Internal Kasp FAB Legacy ID
101945

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date:
Avoidance: Upgrade
Responsible Manager: null
Original Admin Info: null

Product_uuid
2a918ae2-0a18-11d6-834a-c679537eebe7|Sun StorageTek 9910
2a94fb3c-0a18-11d6-90a8-c9c08656284f|Sun StorageTek 9960 System
4ea4b951-9fc9-4f1f-b64e-69572a400fb4|Sun StorageTek 9970 System
c2428fbe-8ab7-41d0-8b6e-ab489823c9d4|Sun StorageTek 9980 System

Attachments

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