Sun Storage 3510 FC Array
 
Sun Storage 6320 System
 
Sun Storage 5210 NAS Appliance
 
Sun Storage 5310 NAS Appliance
 
Sun Storage T3 Array
 
Sun Storage T3+ Array
 
Sun Storage 6020 Array
 
Sun Storage 3310 Array
 
Sun Storage A5000 Array
 
Sun StorageTek 9840B Tape Drive
 
Sun Storage 6120 Array
 
Sun Enterprise 3500 Server
 
Sun Storage A5200 Array
 
Sun Storage D2 Array
 
Sun Storage 6130 Array
 
Sun Storage A3500 SCSI Array
 
Sun Storage 3511 SATA Array
 
Storage Automated Diagnostic Environment (StorAde)
 
Sun Storage 9910 System
 
Sun Storage 9960 System
 
Sun Storage 3910 Array
 
Sun Storage 9980 System
 

GCS>Sun Microsystems>Sun FAB>Standard>Reactive
 

Early versions of StorADE health monitoring software may misrepresent errors for array components, possibly resulting in unnecessary hardware replacement or investigation of problems that are not as severe as reported.  Customers using versions below 2.4.39.005 of the Storage Automated Diagnostic Environment (StorADE) may be falsely prompted to disrupt their normal data processing to replace hardware.  

This affects the following configuration:

• Systems/arrays being monitored by StorADE versions earlier than 2.4.39.005 

This includes, but is not limited to, these StorADE versions: 2.0.06.010, 2.1.05.003, 2.2.00.003, 2.3.10.006, 2.4.12.009, 2.4.30.018.

To determine the installed version of StorADE, run this command.

   # pkginfo -l SUNWstade

Customers and support personnel may experience these types of issues with the affected versions of StorADE.

• Unnecessary replacement of SE6130 midplane, SE6120 batteries and SE3500 components.
• Some events and service procedures are not precise thereby requiring additional analysis by support personnel.

Several factors contribute to this issue, such as heavy I/O delaying health inquiries, policy errors in Storade which deal with fault indicators and system events, as well as incomplete service advisor procedures.

The issue is addressed in StorADE version 2.4.39.005 which provides the following fixes:

1. The GUI Alarm page indicating ERRORs for recoverable soft errors on disk drives.

   ("Look for SCSI Sense Key messages starting with 0x1, 0x3, etc.")

2. StorADE no longer recommends replacing HW components for LogEvents.

3. Battery recharge cycles initiated by old T3 firmware no longer cause StorADE to recommend HW replacement.

4. StorADE's new local email notification default is to inform customers of critical alarms and above only. This has been maintained as tuneable, but it is not recommended to change it.

5. 3xx0 (Minnow) arrays require minimal firmware level 4.11 to be monitored by StorADE and to generate reliable notifications.

6. StorADE has instituted fault signature enhancements that were not available in earlier releases where it can now aggregate events resulting in fewer notification messages.

7. SE6130 instrumentation handling has been enhanced to eliminate false positive alarms about parts replacements and loss of communication.

8. Event Filters are available in 2.4.39.005 that aid the user in changing the severity of an alarm.  

9. Some events, such as the following, were reclassified for accuracy.

• Lost communication events during heavy I/O activity.
• Battery refresh cycles.
• User configuration changes (volume additions/deletions).
• Symptomatic events have been downgraded due to inclusion through aggregation with more specific fault indications.

NOTE:  The latest version of StorADE has included a feature where Alarms can be acknowledged by the user to indicate recognition of a problem.  This will also tell StorADE that no future notification for the specific alarm is required.

NOTE: This procedure applies to data hosts and management hosts only.  Do NOT attempt this procedure on a Service Processor.

1. Schedule time with customer to upgrade, or request that the customer perform the upgrade, to StorADE version 2.4.39.005 or later.

2. Obtain the current software package from the Sun Download Center.

   http://www.sun.com/download/products.xml?id=41c884fa

3. Obtain the current (latest) software patches from

   https://support.oracle.com/CSP/ui/flash.html#tab=PatchHomePage(page=PatchHomePage&id=gg3w68g0()).

   117650-xx (SUNWstade)

   117654-xx (SUNWstadm)

4. To apply the patches, follow the instructions contained in the patch README files.

Please keep in mind that with every new release there are fixes to known issues and these fixes are making the product better.

Be proactive and make it your mission to ensure all your customers storage products are running with the best possible chance of working at peak performance.

Always be sure to research the current released version and obtain it for the upgrade. Refer to the README docs to ensure success.

• URL: http://www.sun.com/download/products.xml?id=41c884fa

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