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Asset ID: 1-73-1000080.1
Update Date:2010-09-15
Keywords:

Solution Type  FAB (standard) Sure

Solution  1000080.1 :   On V440/N440 2P systems with OBP 4.22.19 firmware and ALOM firmware 1.5.4 may encounter a host power on failure.  


Related Items
  • Sun Fire V440 Server
  •  
  • Sun Netra 440 Server
  •  
Related Categories
  • GCS>Sun Microsystems>Sun FAB>Standard>Reactive
  •  

PreviouslyPublishedAs
200096


Product
Sun Fire V440 Server

Bug Id
<SUNBUG: 6452551>


Impact

On V440/N440 2P systems with ALOM 1.5.4 FW that has not yet been upgrade to ALOM 1.6.3 FW may encounter an Open Boot not responding failure during power on.


Contributing Factors

Products:

  • A42-XH42C2-04HD V440 : 2*1.593GHz,4GB,4*73GB RoHS
  • A42-XHB2C2-04HD SFV440 : 2*1.593GHz,4GB,4*73GB
  • N42XH42C24GYBD Netra 440 DC,2*1.6G,4GB,2*146
  • N42XH42C24GYBA Netra 440 AC,2*1.6G,4GB,2*146

with Parts:

  • F501-7337-02 FRU,RMC,ALOM1.5.4,ROHS

and the following configurations:

  • OBP 4.22.19 firmware or earlier (released on 501-7343-04 motherboard) and RMC (501-7337-02)
  • ALOM firmware 1.5.4 and not upgraded to ALOM 1.6.3 FW

Symptoms

This error message occurs during system power up.

   SC Alert:Host Power-On Failed: System Power OK,
Open Boot not responding

 


Root Cause

The root cause was determined to be the OBP probe timeout value of 2.5 seconds set in ALOM 1.5.4.

Deviation WO_35484 was issued to Celestica (CMX) to rework V440/N440 systems by loading ALOM 1.6.3 FW.


Resolution

Upgrade the ALOM firmware to 1.6.2 or later, which increases the timeout for OBP probe to 10 seconds.

ALOM 1.6.3 is available on sun.com download center at: http://www.sun.com/servers/alom.html.

Sun Field personnel should diagnose this failure mode and verify that impacted V440/N440 systems can be fixed with a flash update of ALOM 1.6.3 FW.


Previously Published As
102862
Internal Comments
Related Information
  • ECO: WO_35484 (Dev)

Internal Contributor/submitter
[email protected]

Internal Eng Business Unit Group
SSG WGS (Workgroup Systems)

Internal Eng Responsible Engineer
[email protected]

Internal Services Knowledge Engineer
[email protected]

Internal Escalation ID
1-20311176, 1-19448910

Internal Kasp FAB Legacy ID
102862

Internal Sun Alert & FAB Admin Info
Critical Category:
Significant Change Date: 2007-03-29
Avoidance: Firmware
Responsible Manager: [email protected]
Original Admin Info: null

Internal SA-FAB Eng Submission
-------- Original Message --------
Subject: V440/N440 Host Power On failure; system power OK, Open Boot not responding after hard reset
Date: Mon, 26 Mar 2007 11:56:23 -0400
From: [email protected]
To: [email protected]
CC: joseph mazzola , Olly Sharwood , "[email protected]" , Subhash Dandage

All,

The attached FAB is being submitted which provides instruction to the
field for V440/N440 2P system configurations with OBP 4.22.19 firmware
(released on 501-7343-04 motherboard) and RMC (501-7337-02)with ALOM
firmware 1.5.4 that are likely to encounter a host power on failure;
system power OK, Open Boot not responding after hard reset.

Joe



Synopsis: V440/N440 2P system configurations with OBP 4.22.19 firmware
(released on 501-7343-04 motherboard) and RMC (501-7337-02)
with ALOM firmware 1.5.4 are likely to encounter a host power
on failure; system power OK, Open Boot not responding after
hard reset.


Avoidance:
[ ] Binary
[ ] T-Patch
[ ] Patch
[X] Firmware
[ ] Hardware
[ ] Upgrade
[ ] Workaround
[ ] Reconfiguration
[ ] Service Procedure
[ ] None
[ ] Hardware Replacement (Must follow SMI FCO Process) *

* Note:Please follow the below link for details on how
to submit an FCO;

http://sunwebcollab.central.sun.com/gm/folder-1.11.811470

Implementation:

[X] Reactive (Upon Failure)
[ ] Controlled Proactive (H/W FABs require Customer List and
Customer Letter)
[ ] Mandatory (Requires Customer List and Customer Letter)


Product: A42-XH42C2-04HD V440:2*1.593GHz,4GB,4*73GB RoHS
A42-XHB2C2-04HD SFV440:2*1.593GHz,4GB,4*73GB
N42XH42C24GYBD Netra 440 DC,2*1.6G,4GB,2*146
N42XH42C24GYBA Netra 440 AC,2*1.6G,4GB,2*146

Affected X-Options: (Xoption Part Number / Description)

Affected Parts: F501-7337-02 FRU,RMC,ALOM1.5.4,ROHS


Issue Description:

Impact
V440/N440 2P systems with ALOM 1.5.4 FW that has not yet been
upgrade to ALOM 1.6.3 FW are likely to encounter an Open Boot
not responding failure during poweron. This problem is referenced
in Bug ID:6452551 and identifies the fix to upgrade ALOM FW to
aleast 1.6.2_b02 which increases the timeout for OBP probe to 10
seconds. ALOM 1.6.3 is available on sun.com download center and
was verified to fix the above failure.

sun.com download center available from here:

http://www.sun.com/servers/alom.html

Contributing Factors

The Open Boot not responding failure during poweron exists with
multiple OBP versions including 4.18.10, 4.22.11, and 4.22.19 and
was shown to occur more frequently with later version of OBP.

Symptoms

Error message: "SC Alert:Host Power-On Failed: System Power OK,
Open Boot not responding"
This error message occurs during system power up.

Root Cause

The root cause was determined to be the OBP probe timeout value
of 2.5 seconds set in ALOM 1.5.4 and when increased to 10 seconds
(ALOM 1.6.3) verified to fix the problem.

Deviation WO_35484 was issued to Celestica (CMX) to rework V440/N440
systems by loading ALOM 1.6.3 FW.


Corrective Action:

Supported Workaround (if available) NA

Final Resolution

ALOM 1.6.3 is released and available on sun.com download center.
Sun Field personnel should diagnose this failure mode and verify
that impacted V440/N440 systems can be fixed with a flash update of
ALOM 1.6.3 FW.

sun.com download center available from here:

http://www.sun.com/servers/alom.html


Identification of Affected Parts (how to): NA


Hardware Remediation and Material Availability Details:
(For Hardware FABs only)

NA


Comments:

NA

References:

* BugID: 6452551
* Escalation ID: 1-20311176, 1-19448910
* Sun Alert:
* Pending Patches:
* Resolution Patches:
* Other References:
* Reference Manual:
* Related URL(s):
* ECO: WO_35484 (Dev)
* GSAP:
* WW Stop Ship:
* Radiance ID:

Contacts:

* Contributor: Cornelia Jarst
* Responsible Engineer: Joseph Mazzola
* Responsible Manager: Subhash Dandage
* Business Unit Group: SSG WGS

[X] SSG WGS (Workgroup Systems)
[X] SSG NSN (Netra Systems and Networking)
[ ] SSG ES (Enterprise Systems)
[ ] SSG SW (Platform Software)
Product_uuid
d9146f34-fb56-4421-8498-f9ecb90a1349|Sun Fire V440 Server

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