Confluent Software Support Agreement
----------------------------------------------------------------------

Software Support Services

Confluent will provide Software Support Services ("Support") on an annual
basis to any authorized user of a Confluent Software Product ("Software"),
provided the Software Support Fee for the Software has been paid.  Authorized
users must provide their Customer ID (of the form "C-000000") to Confluent
when requesting Support.

Confluent will provide Support during Confluent's normal business hours (9:00
AM to 5:00 PM Pacific Time).  Support requests received after the close of a
business day will be deemed to have been received at the beginning of the next
business day.

The following services are provided:

* Telephone Assistance

  Confluent will provide you toll and toll-free telephone numbers to obtain
  Support.  These numbers are:

    800-780-2838 voice toll-free (Canada and U.S. only)
    415-764-1000 voice
    415-764-1008 fax

  Confluent will respond to telephone and fax requests within at most 1
  business day.

* Electronic Mail Assistance

  Confluent will provide you an e-mail address to obtain Support.  This
  address is:

    support@confluent.com

  Confluent will respond to e-mail requests within at most 1 business day.

* Other Online Services

  Confluent will provide you unlimited access to the following additional
  online services, available 24 hours/day, 7 days/week:

    WWW:  http://www.confluent.com
    FTP:  (please contact Confluent for access details)

Minor Upgrades

Minor Upgrades are intended to provide error corrections and incremental
feature enhancements.  Software releases with version number digits
incremented to the right of the decimal point are Minor Upgrades (e.g., 2.3 is
a Minor Upgrade with respect to the 2.0 release).  Confluent will provide you
Minor Upgrades free of charge if you are covered by a Software Support
Agreement at the date of release of each Minor Upgrade.

Major Upgrades

Major Upgrades are intended to provide significant new functionality. Software
releases with version number digits incremented to the left of the decimal
point are Major Upgrades (e.g., 3.0 is a Major Upgrade with respect to prior
1.x or 2.x releases).  Confluent will provide you Major Upgrades if you are
covered by a Software Support Agreement at the date of release of each Major
Upgrade and if you pay a Supported Software Upgrade Fee.  The Supported
Software Upgrade Fee will be significantly less than the Upgrade Fee paid by
customers not covered by a Software Support Agreement.

Correction of Reproducible Errors

Confluent will exert best efforts, consistent with industry standards and
subject to your obligations, to respond to and investigate suspected errors in
the Software, provided you send Confluent a written report containing the
information described below and provided that Confluent can successfully
reproduce the suspected error.

Resolution may take the form of a written response, supplementary
documentation, work-around, coding change, product patch, postponement to the
next release, or other correctional aids.

When reporting an error, you are obligated to: ensure that the use of the
Software is in accordance with its documentation; use reasonable efforts to
eliminate any hardware, operating system software, and other application
software deficiencies; and capture all relevant data, document all operating
conditions and other operating information, and fully supply Confluent with
requested diagnostic information necessary to reproduce the error.

Payment of Software Support Fees

Prior to receiving Support, you must pay a Software Support Fee for each
license of the Software you are granted.  Payment of the Software Support Fees
entitles any number of authorized users of your Software licenses to Support.

If you have ordered Support and agreed to pay an annual Software Support Fee,
Support shall commence when you receive the Software.  For purposes of
determining the renewal anniversary date, the Commencement Date shall be the
first day of the month following the month that you purchased the Software.
Software Support Fees are payable annually.

Term and Termination

This Agreement shall remain in effect for a period of one year and may be
renewed on the first and succeeding anniversaries of the Commencement Date,
provided any applicable Software Support Fees are paid.  This Agreement may be
terminated prior to the expiration of its stated term upon any violation of
the terms and conditions stated herein or included in the Software License
Agreement.

Limitations of Support Services

The following are not supported under this Agreement:

* Altered, modified, or derivative Software.

* Recovery of lost data.

* Problems or errors created by a hardware malfunction or by your negligence
  or fault.

* Problems or errors that do not significantly impair or affect the operation
  of the Software.

* Software not licensed under a valid Software License Agreement.

Government

In the event the Federal Acquisition Regulations ("FAR") and DFARS is
applicable to this Agreement, the Software is provided only with "Restricted
Rights" as defined in FAR 52.227-19 or DFARS 252.227-7013, as applicable.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws
of the State of California, excluding (1) that body of law known as conflicts
of law and (2) the U.N. Convention for Contracts for the International Sale of
Goods.  Any terms or conditions of this Agreement found to be unenforceable or
illegal will be deleted, but will not affect the remaining terms and
conditions of this Agreement.

General

Any amendment to this Agreement shall be in writing and signed by authorized
representatives of each party.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO
BE BOUND BY ITS TERMS AND CONDITIONS.  YOU FURTHER AGREE THAT IT IS THE
COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND CONFLUENT
RELATING TO SOFTWARE SUPPORT SERVICES.
